Frequently Asked Questions for Microsoft Outlook 2000

Table of Contents

Click one of the following topics to view questions in a specific category:

If your issue is not listed as a frequently asked question, it may be addressed in our extensive Knowledge Base. To search the Microsoft Knowledge Base for Outlook issues, visit the following Microsoft Web site:

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Outlook offers two installation options during Setup. If you are using Outlook in a workgroup that is connected to a local area network (LAN), Outlook suggests the Corporate/Workgroup (CW) installation option. If you use Outlook to connect to an Internet Service Provider (ISP) rather than a LAN, Outlook suggests the Internet Mail Only (IMO) installation option. In the following sections, the installation option is indicated by (CW) or (IMO) if applicable. To determine your installation type, on the Outlook Help menu, click About Microsoft Outlook. The setup option is listed on the second line of the About Microsoft Outlook dialog box.

Security, Updates, Patches, and Service Releases

Where can I get information about the latest Outlook E-mail Security Update?

Where can I get information for developers about the impact of the Outlook E-mail Security Update?

Where can I get information for administrator about the Outlook E-mail Security Update?

What are the known issues with the Outlook E-mail Security Update?

Are there any setup issues with the Outlook E-mail Security Update?

Are there any interoperability issues with the Outlook E-mail Security Update?

Are there any third-party issues with the Outlook E-mail Security Update?

How can I obtain Microsoft Office 2000 Service Release 1 (SR-1)?

What Outlook 2000 problems are fixed when I install Microsoft Office 2000 Service Release 1 (SR-1)?

How do I get the 128-bit security version of Outlook?

How can I get the latest add-ins, Service Releases, and example files for Outlook?

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General Usage

Where can I find more support resources for Outlook 2000?

Where can I find out how to create custom forms and Outlook solutions?

How can I view Hotmail messages in Outlook?

How can I open someone else's Calendar or folder?

What are the new features in Outlook?

What are the new Outlook Today customization options?

Where can I get information about advanced methods for customizing Outlook Today?

How can I create a distribution list from my contacts?

What are personalized tool bars and personalized menus?

Can I schedule a resource if the Microsoft Exchange account that is assigned to the resource is online (CW)?

What are the options for using delivery receipts and read receipts?

How can I use Outlook as a Web browser?

How can I print a calendar without printing personal appointment details?

How can I use Net Folders to share information with others over the Internet?

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Setup

How can I switch between Outlook installation types (IMO and CW)?

What is the difference between IMO mode and CW mode in Outlook, and how do I know which one to use?

How can I add components to Outlook after Setup?

Why does Outlook require Internet Explorer version 4.01 or later?

Why does Outlook require Outlook Express?

Why does setup remove earlier versions of Outlook?

Why doesn't setup allow me to keep earlier versions of Outlook?

How can I install Outlook to run from Terminal Server?

Why is the Keep these programs check box unavailable during setup?

Can I install Office 2000 and keep earlier versions of Outlook?

Why are my Personal Address Book entries missing after I upgrade to Outlook 2000

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Configuration

Can I configure Outlook to work with my America Online (AOL) e-mail?

How can I set Outlook as my default e-mail client?

How can I set up e-mail accounts (IMO)?

How can I configure the Internet E-mail service (CW)?

How can I associate a Web page with an Outlook folder so that when I click the folder Outlook shows the Web page?

When I attempt to configure a profile to use with Outlook, with services such as Microsoft Mail, cc:Mail, and Microsoft Fax (if previously installed), why are these services not available in the initial selection page of the Inbox Setup Wizard?

How can I configure Outlook to work with my MSN e-mail (IMO)?

How can I configure Outlook to work with my MSN e-mail (CW)?

How can I troubleshoot MSN configuration problems?

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Faxing

What types of faxing software does Outlook install?

How can I troubleshoot problems with Symantec Fax Starter Edition?

Why do I receive the "Please select a cover page" message when I send a fax?

Why can't I mail merge to my fax (IMO)?

Why do I receive an error 1120 when I attempt to fax (IMO)?

When I attempt to merge to fax from within Microsoft Word, why is there no option to Merge to: Fax in the Merge dialog box (IMO)?

Why do I receive error messages when I try to Fax from Word after I install Outlook (IMO)?

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Interoperability

I am unable to use Outlook with my American Online (AOL) e-mail service. Why?

How can I view Hotmail messages in Outlook?

When I send e-mail messages from other Office programs, why are they always in HTML format instead of Outlook Rich Text format?

How can I use my Outlook items (contacts, tasks, notes, and such) with other Office programs?

How can I store Outlook items in a Microsoft Access database?

How can I mail merge by using my contacts?

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Troubleshooting

When I attempt to print, why do I receive the message that there was an error when printing started?

Outlook is not able to identify recipients and sends messages to the wrong person. How do I fix this?

Why does Outlook start slowly (CW)?

Why do deleted items from a shared mailbox go to the wrong folder (CW)?

Why does Outlook Today not show when I select it?

Why did I lose my distribution list when I switched from CW mode to IMO mode?

Why does the Color Organize feature not work?

When I try to open a form that is designed with the Exchange Forms Designer why do I receive an error message?

Why do I receive the "Cannot find OutlTip.hlp file" error message?

Why do I receive an illegal operation error message when I synchronize an offline folder (CW)?

Why do I receive an error message about an invalid path for an add-in when I start Outlook?

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Last Reviewed: Tuesday, February 13, 2001