PowerPoint 2000  Movie Troubleshooter

You can play your movie in PowerPoint, but it does not sound right.

If there is no sound in your movie at all, first verify that your speakers are turned on, and that other sounds are playing in Microsoft Windows. To do this, double-click any wave audio (.wav) file in Windows Explorer. 

If sound is working in Windows, test whether your movie has any sound when played outside PowerPoint. To do this, double-click your movie in Windows Explorer. If the sound won’t play in Windows, your computer may lack the Windows CODECs (compressor/decompressors) needed for audio or video. (If you receive an error message before the movie plays with no sound, write down the error message for future reference.)

Troubleshooting Windows is outside the scope of this troubleshooter. For more information about how to troubleshoot CODECs in Windows, click the article numbers below to view the articles in the Microsoft Knowledge Base:

• Q142179 Troubleshooting .avi File Playback Problems in Windows 95

• Q133365 Windows 95/98: Troubleshooting Problems with Compressed Audio

• Q254354 Reinstalling Audio Codecs or Media Control Devices in Windows 2000

• That resolved the issue.

• That didn't resolve the issue, what else can I try?

• That didn't resolve the issue, and I'd like to see a specific list of error messages

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