PowerPoint 2000  Movie Troubleshooter

You can insert your movie into PowerPoint, but PowerPoint cannot play it.

If you cannot play your movie in PowerPoint, one of the first things to check is whether or not another program is interfering with PowerPoint. Try quitting all of your other running programs, and then attempt to play the movie in PowerPoint again. The following steps help you to make sure that another running program is not interfering with PowerPoint.

NOTE: In step 2, if you press DELETE more than once in a row, your computer may restart. In step 3, if you select Explorer, and then click End Task, your computer may shut down, and you may need to restart it.

1. Close and save anything that you may be working on, and close any programs that are open.

2. Hold down CTRL+ALT, and then press DELETE one time, and one time only.

3. This opens the Close Program dialog box in Microsoft Windows 98. Select the first listed process, except for Explorer or Systray, and then click End Task.

4. Repeat steps 2 and 3 until no programs are listed in the Close Program dialog box, except for Explorer and (optionally) Systray.

5. Open PowerPoint, and attempt to insert your movie again.

• That resolved the issue.

• That didn't resolve the issue, what else can I try?

• That didn't resolve the issue, and I'd like to see a specific list of error messages.

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