This article applies to Microsoft Dynamics AX for Retail 2012 for all regions.
Consider the following scenario in Microsoft Dynamics AX for Retail 2012:
- You create a transaction for an item in Microsoft Dynamics AX for Retail 2012 POS.
- You run the P-job to bring the transaction in Microsoft Dynamics AX.
- You post the inventory. A Physical reserved quantity is generated and the quantity is subtracted from the Available physical quantity.
- You create and calculate a new statement for the store.
- You post the statement.
This problem occurs because the Physical reserved quantity that was created during the post of inventory is not removed when the statement is calculated.
Hotfix informationA supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
Installation informationIf you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:
- Review the changes that are documented in the .xpo file.
- Apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix
PrerequisitesYou must have Microsoft Dynamics AX for Retail 2012 installed to apply this hotfix.
Restart requirementYou must restart the Application Object Server (AOS) service after you apply the hotfix.
File informationThe global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
|File name||File version||File size||Date||Time||Platform|
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 2726531 - Last Review: 17 Feb. 2017 - Revision: 3
Microsoft Dynamics AX 2012, Microsoft Dynamics AX for Retail