This article applies to Microsoft Dynamics AX for Retail 2012 for all regions.
Assume that you use the customer search to find a customer for a transaction in Microsoft Dynamics AX for Retail 2012 POS. However, you cannot find the customer. For example, you have a customer who is named as AAK. In Danish_norweigan_CI_AS, it is the same as ÅK. When the form sorts it in English, the letter does not exist.
This problem occurs because the search result shows in grid is a copy of result and the original result is sorted by database according to the collation of the database.However, the grid always sorts the copy result automatically according to SQL_Latin1_General_CP1_CI_AS sorting rules without affecting original result. If collation sorting rules differs from the SQL_Latin1_General_CP1_CI_AS sorting rules, the copies of result are inconsistent. The selected item is fetched by mistake from the original result by index of the copy result.
Hotfix informationA supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
Installation informationIf you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:
- Review the changes that are documented in the .xpo file.
- Apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix
PrerequisitesYou must have Microsoft Dynamics AX for Retail 2012 installed to apply this hotfix.
Restart requirementYou must restart the Application Object Server (AOS) service after you apply the hotfix.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 2798600 - Last Review: 17 Feb. 2017 - Revision: 3
Microsoft Dynamics AX 2012, Microsoft Dynamics AX for Retail