Error 25211 when you try to install the System Center Operations Manager agent

Is van toepassing op: System Center 2016 Operations ManagerSystem Center 2012 R2 Operations ManagerMicrosoft System Center 2012 Operations Manager Service Pack 1

Symptoms


When you try to install the Microsoft System Center Operations Manager 2016, 2012 R2, or 2012 agent on Windows Server 2008 Service Pack 2, the installation fails, and you receive the following error message:


Note You may receive a different error code, such as the following:


Additionally, the event log displays the following event:

Cause


This issue occurs for any of the following reasons:

  • Some registry keys are missing.
  • The Perfh009.dat file is locked by another process.
  • Some performance counters are corrupted.

Resolution


To fix this issue, try the following steps in the given order:

  1. Install the Operations Manager agent by running the following command at an elevated command prompt:
     

    msiexec.exe /i MOMAgent.msi NOAPM=1

    If the issue persists, go to step 2.

  2. Determine whether the following full registry subkeys exist:
     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\HealthService\Performance

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MOMConnector\Performance

    Create the indicated "Performance" keys if they don’t exist, and then reinstall the Operations Manager agent.

    Note You don't have to create values for the new registry keys.

    If the issue persists, go to step 3.

  3. Use a tool such as Process Monitor or Process Explorer to determine whether Perfh009.dat is locked by another process. If Perfh009.dat is locked, stop the other process, and then reinstall the operations Manager agent.

    If Perfh009.dat isn’t locked or if the issue persists, go to step 4.
  4. Rebuild the performance counter library, and then reinstall the Operations Manager agent.