Cancel an order or pre-order from Microsoft Store

  • You can cancel one or more items in a Microsoft Store order or pre-order before you're charged or before the item has shipped. 
    • Go to your Order history and find the order or pre-order. 

    • Select Cancel item next to the item you want to cancel.

    • Select the check box next to the item and then select the Cancel item button.

    • Check your inbox for an email confirming the order was canceled. If you don't see the confirmation email in your inbox after a few minutes, check your spam or junk mail folder. 

  • If you don't see the Cancel item option, the item has shipped, or you're charged before you can cancel your order, see Returning items you bought from Microsoft for exchange or refund to request a refund.