If you’re having trouble buying something from Microsoft Store, here are some steps to try to get things working again.
Check your payment option and account info
These are common reasons that may cause problems when you try to buy something from Microsoft Store. Check the following first to see if it resolves your payment issue.
Still can't make a purchase from Microsoft Store?
If you're still having problems making a purchase from Microsoft Store, select the following troubleshooting scenario that best fits your issue.