- Open Entourage.
- On the toolbar, click Account_Name on the Send/Receive drop-down menu.
If this does not work, try the following troubleshooting steps.
Step 1: Verify that you can connect on the webFirst, test to see whether you can sign in by using the email provider's web-based application. For example, if you have a Gmail account, visit gmail.com, and then sign in.
If you can sign in, go to the next step. If you cannot sign in, contact your Internet service provider to obtain the correct user name and the password.
Step 2: Re-enter your user name and your password
- Open Entourage.
- On the Tools menu, click Accounts.
- Open your email account.
- Make sure that the correct email account information has been entered in all the fields.
- Verify that the listed POP, IMAP, or Exchange server and the SMTP Outgoing server entries are correct.
- Click OK to close the Edit Account window, then close the Accounts dialog box.
Step 3: Create a new user account
Sometimes, a specific user's information may become corrupted. This can cause problems when you install or use an application. To determine whether this is the case, you can log on as a different user or create a new user account, and then test an application.
For more information how to create a new user account, click the following article number to view the article in the Microsoft Knowledge Base:
If Entourage works when you use a new user account, you have to troubleshoot your keychain. See the following Apple Support documents for more information:
If the new user account does not work, contact Apple or your Internet service provider to help get the account set up and tested in Apple Mail.
Note: Microsoft Customer Support Services does not reset or repair the keychain, as such activity can affect all other applications and network issues on the Mac. For help getting the keychain repaired or reset, contact Apple customer support.
رقم الموضوع: 2512639 - آخر مراجعة: 11/03/2011 - المراجعة: 1