Surface 3 type cover keyboard/trackpad don't work coming out of Connected Standby or Hibernation state

Symptoms
The Surface 3 type cover keyboard and trackpad don't work when the system comes out of Connected Standby or Hibernation state.
Cause
This issue occurs because of a type cover firmware issue.
Resolution
To resolve this issue, apply this hotfix. The type cover firmware version will be updated to version 1.1.491.0.

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

Prerequisites

There are no prerequisites to apply this hotfix.

Restart information

You do not have to restart the computer after you apply this hotfix.

Replacement information

This hotfix does not replace any previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File nameFile versionFile sizeDateTimePlatform
Surface3_typecoverfirmware_1.1.491.0_1.msiNot applicable1,511,42425-Aug-201615:37Not applicable
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
Learn about the terminology that Microsoft uses to describe software updates.
خصائص

رقم الموضوع: 3195061 - آخر مراجعة: 10/13/2016 18:49:00 - المراجعة: 2.0

Surface 3

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