The table on this page lists the most common update errors, and a few things you can try to fix the problems.
To make sure that updates to your device go smoothly, here are a few things to keep in mind:
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Charge your battery. Make sure your device is fully charged before you update. If it's not, you may need to plug it in and wait before you can finish installing the update.
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Connect to WiFi. You'll download updates more quickly when connected to Wi‑Fi. If you need to download updates using a cellular data connection, make sure it shows 3G, 4G, or LTE. If you have a 2G or 2.5G (EDGE) connection, you'll be prompted for updates but won't be able to download them until you have a faster cellular data connection or connect to Wi‑Fi.
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Free up space. If you don't have enough space on your device to update it, remove some files you can no longer need.
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Try again. If you're getting an error, wait a bit and then try again.
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Restart your device. If your device freezes during an updates, restart it to get your update back on track.
| Error code | What it means and how to fix it |
|---|---|
| 801881cd | You don't have enough free storage space on your device to install the update. Try removing some media files (videos, music, and photos) or apps to make room for the update. You can connect to your PC and move media files there, and you can always reinstall apps from Microsoft Store. Keep in mind that deleting an app, even temporarily, will erase app data, such as saved progress in a game. |
| 80188264 | You haven't agreed to download the update over a cellular data connection. To fix it, connect to Wi‑Fi and download the update. If you can't connect to Wi‑Fi and want to download the update using cellular data, select Download when prompted to download the update using cellular data. |
| 801882cb | You're having trouble connecting to a network. Make sure that you're connected to the Internet and try again. It's best to connect to WiFi so you can avoid possible cellular data charges. If you can't connect to WiFi and want to download the update using cellular data, select Download when prompted to download the update using cellular data. |
| 800f081f | There was an error while preparing the update for installation. |
| 801881d0
| There was a temporary problem with a server or your Internet connection during the update. |
| 801881d1 801882d1 | There was an error installing the update. Restart your device and try downloading the update again. |
This isn't a comprehensive list of error codes. If you don't see an error code in this list, it may be that we're actively working to fix the problem and there's no action for you to take.