Q: Which are the supported browser versions to access the Learning Path application?
A: The Learning Path application is supported by the following browser versions:
- Internet Explorer 11 (on Windows 8.1)
- Internet Explorer 10 (on Windows 8)
Q: Should I add the “Microsoft.com” site to the compatibility view settings in the Internet Explorer browser?
A: No, you should not add the “Microsoft.com” site to compatibility view settings in the browser. If it is added, the Learning Path site will not function as expected. Please remove it if it is already added. To remove it, go to the Internet Explorer Tools menu, click on “Compatibility View Settings” and remove “microsoft.com” from the compatibility settings list. This should resolve the issue.
Q: I find that the training courses are not loading when I am trying to expand the learning paths. I refreshed the browser and it still does not load. What should be done?
A: First, check if you are using IE 10 or IE 11. If you are, remove “microsoft.com” from the compatibility settings list of Internet Explorer. This should resolve the issue. You can also clear cache and cookies if the removing the site from compatibility setting does not work.
Q: Who can create and edit company learning paths?
A: Only the partner users who have requisite privilege can create and edit company learning paths. If you need to manage the company learning paths for your organization, you should contact your organization partner administrator to grant you the training administrator privilege in the Partner Membership Center.
Q: How do I create learning plans for my team?
A: Sign in to your organization at Partner University using your Microsoft account. Make sure you have the training administrator role assigned on this account.
- On the organization dashboard, click on Learning Plans.
- Click Add learning plan and select the courses you want to add on this learning plan. (You can also narrow it down by products, topics or level on the right pane)
- Once you have selected all course you want to add on this learning plan, create a name for this learning plan and hit save.
- Review the summary and hit ok.
- You can assign this learning plan to users by clicking the Manager users icon.
- Select the names of the individual you want to add this learning plan to and hit edit assignment. Click assign and apply.
Note: Enrollment email sent to the users assigned to this learning plan.
Through the Learning Plan application you can,
- Create and edit team plans.
- View the completion progress of the team plan assignees.
- Send reminders to the assignees who have not yet completed their plan.
Q: In the Learning Plan application team plan step 3, will the assignee name fields accept special characters?
A: Yes, you can use special characters in the assignee name fields in team plan step 3. This enables different locale users (for example, French, Chinese, and Korean users) to input their names which have special characters.
Q: How can I view the team plan progress?
A: The training administrator needs to navigate to Parnter University Organization dashboard. Once logged in, click on reports. You have two options in checking the team's progress (Courses or assessments), you can also select date ranges as shown below.
Q: Where can I see the assigned plans and also create my own individual training plans?
A: On the Partner University home page, you will be able to see all the assigned plans after you log in. You can then view and complete the team plans.
On the Learning Paths home page, when you are browsing the different learning paths, you can 'launch' the course and it will direct you to login to Partner University and take the course. The course will automatically be added to your plans.
Q: I do not see the assigned team plan after I log in. Why?
A: You will see the plan only after you have accepted the plan. To accept the plan, open the assignment mail you received from firstname.lastname@example.org. Click on the link in the mail to go to the agreement page. View the acceptance terms and click on the “Accept” button to complete the acceptance of the plan. You will then see the team plan in the list of plans assigned to you.
Q: I clicked on the link in the mail, but I get the following error message: “Either you are not authorized to view this plan or the plan has been deleted from the system”. What does this mean?
A: This error comes up if the team plan completion date is past or if the plan creator has deleted it from the system. Check with your plan creator.
Q: How can I change the locale preference?
A: You will need to edit the locale preference in Partner University, edit the profile.
Note: Using the Contact Microsoft Support button requires you to login into the MPN site using a valid Microsoft Partner Network login. If you do not have a valid Microsoft Partner Network login or are having problems logging in to MPN, you can get more information or assistance from the MPN Support site.
Article ID: 2964426 - Last Review: 6.11.2017 - Revision: 5