Password prompt at every Outlook start or can't create profile

Symptoms

When you connect to a Microsoft Exchange 2016, Exchange 2013, or Microsoft Office 365 mailbox in Microsoft Outlook 2016 or Outlook 2013, you experience one of the following symptoms:
  • You are prompted for your password every time that Outlook starts, even if you enabled the Remember my credentials option.
  • When you start Outlook, it is unable to connect, and it displays "Need Password" in the status bar. When you click Need Password, you receive the following message:

    This feature has been disabled by your administrator.
  • When you try to create a new Outlook profile, you receive the following error message:

    We're sorry, we couldn't set up your account automatically, to set it up yourself, click Next.

Cause

This issue occurs if the Allow Office to connect to the Internet check box under Trust Center Privacy Options is not selected.


Resolution

To resolve this issue, enable theoption to allow Office to connect to online services by following these steps for your version of Outlook.

Outlook 2016:

  1. On the File tab, click Options.
  2. Click Trust Center, and then click Trust Center Settings.
  3. Click Privacy Options, and then select the Let Office connect to online services from Microsoft to provide functionality that's relevant to your usage and preferences check box.
  4. Click OK two times to close the Outlook Options dialog box.

    Note If the Let Office connect to online services from Microsoft to provide functionality that's relevant to your usage and preferences check box is unavailable, see the "More Information" section, below, for additional details about this setting.

Outlook 2013:
  1. On the File tab, click Options.
  2. Click Trust Center, and then click Trust Center Settings.
  3. Click Privacy Options, and then select the Allow Office to connect to the Internet check box.
  4. Click OK two times to close the Outlook Options dialog box.

    Note If the Allow Office to connect to the Internet check box is unavailable, see the "More Information" section, below, for additional details about this setting.

More Information

If the Allow Office to connect to the Internet check box is unavailable, it is because the UseOnlineContent setting in the registry is set to the value 0. The UseOnlineContent setting is located in one of the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Common\Internet

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\x.0\Common\Internet

DWORD: UseOnlineContent

Value:

0 - Do not allow user to access Office resources on the Internet (check box is cleared and unavailable).
1 - Allows the user to opt in to access of Office resources on the Internet (check box is cleared).
2 - (Default) Allows the user to access Office resources on the Internet (check box is selected).

Notes
  • The x.0 placeholder represents your version of Office (16.0 = Office 2016, 15.0 = Office 2013).
  • If the UseOnlineContent value is located under the Policies hive, that value may have been created through Group Policy. Your administrator will have to change the policy to change this setting.

The Online Content Options policy setting is located under the Microsoft Office 2016 or Microsoft Office 2013 administrative template. Find these templates under Tools | Options | General | Service Options, Online Content.

Online Content Options policy setting

You can set this to Not Configured or Enabled and then select the Allow Office to connect to the Internet online content option.

Online Content Options policy setting details


When you enable the Allow Office to connect to the Internet setting, this affects other features in Office. These include the following:
  • Insertion of Online Pictures is enabled.
  • Insertion of Online Video is enabled.
  • Search for online templates is enabled.
  • Certain document review and proofing resources may become available.
Свойства

ИД на статията: 3060280 – Последен преглед: 5.12.2016 г. – Редакция: 1

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