Outlook 2013 add-in crashes trying to create new email

Symptoms
If you had Outlook 2016 installed, and then:
  • Removed it with the Uninstall Easy Fix
  • Installed Outlook 2013
  • Installed an add-in
  • Tried to create an email through the add-in
Outlook 2013 may stop working.


Cause
The Uninstall Easy Fix doesn't change the typelib registry information, which causes a problem with the add-in.
Resolution
  1. From Start, search for regedit. Choose regedit from the search results.
  2. Use the arrows next to the folders on the left to navigate to this registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{00062FFF-0000-0000-C000-000000000046}\9.6
  3. Right-click that key, and select Delete.
  4. Perform an Online Repair.
crash fail uninstalled
Свойства

ИД на статията: 3186864 – Последен преглед: 08/16/2016 19:03:00 – Редакция: 1.0

Microsoft Outlook 2013

  • KB3186864
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