মূল কন্টেন্টে চলে যান
Microsoft
Microsoft সহায়তা
  • Windows
  • Surface
  • Xbox
      • Outlook
    • PCs & Devices
    • Entertainment
    • Business
      • .NET
    • Other
    সাইন-ইন করুন
    Microsoft সহায়তা

    Work Folders FAQ

    Microsoft এর মাধ্যমে প্রদত্ত সামগ্রী

    Microsoft এর মাধ্যমে প্রদত্ত সামগ্রী

    প্রযোজ্য পণ্যঃ {পণ্য} Windows 10


    When you use Work Folders to store your work files, you'll be able to get to them from all your PCs and devices—even when you're offline. Here are answers to some common questions about Work Folders in Windows 10 and the Work Folders app for iOS and Android.

    সমস্ত দেখান
    How do I set up Work Folders in Windows 10 or the Work Folders app?

    Your organization's IT admin sets up your Work Folders account. Once it's set up, do one of the following:

    • If you have Windows 10, select the Start  button, select Work Folders > Set up Work Folders, and then follow the instructions. If you have trouble setting up Work Folders or accessing your files, contact your admin.
    • If you have an iPad or iPhone, install the Work Folders app from the App Store. If you have an Android device, install the Work Folders app from the Google Play Store. Make sure you're connected to the Internet, open the app, and then follow the setup instructions.
    What do the buttons do in the Work Folders app?
     Button What it does
     
    Work Folders settings
     

     Takes you to your app settings. Use it to:

    • Update your password.
    • Change your app passcode (the four-digit PIN that unlocks the app).
    • See how much storage space the Work Folders app is using.
    • See details about any problems with the app.
     
    Work Folders sort button
     
     Changes the way files are sorted—by name, type, size, or date modified.
     
    Work Folders select button
     
     Lets you select particular files to pin or unpin.
     
    Work Folders pin button
     
     Pins files so they're visible offline.
    Where are my files stored?

    Files saved to Work Folders are stored on:

    • Your PC or other device. Unless you changed the location when you set up Work Folders, they're saved here: C:\Users\user name\Work Folders (where user name is your Windows user name).
    • Your organization's server.
    • Any other PCs or devices where you've set up Work Folders.
    How do I move Work Folders to a different location on my PC?

    It's usually best to use the default location for Work Folders files (C:\Users\user name\Work Folders, where user name is your Windows user name). If you want to change the location:

    1. Select the Start  button, and then select Work Folders.
    2. Select Stop using Work Folders.
    3. Select Set up Work Folders.
    4. On the Introducing Work Folders screen, select Change, and then choose a new location for your Work Folders files.
    Note

    You can choose a location on another drive with more space as long as the drive is formatted with the NTFS file system and remains connected to your PC.

    Why can't I move Work Folders to some locations on my PC?

    You won't be able to use certain locations on your PC that are reserved by Windows or encrypted. If you choose one of these locations for your Work Folders files, you'll see a message that says, "This location doesn't work."

    The following locations are reserved by Windows:

    • The Windows folder and its subfolders.
    • The Program Files folder, the Program Files (x86) folder, and subfolders of either location.
    • The top-level folder in your user profile (usually C:\Users\user name, where user name is your Windows user name).
    • The top-level folder of a drive.
    • The Documents folder, or any other folder that redirects to another location.
    • Folders that are already encrypted using Encrypting File System (EFS).

    If a location you want to use for Work Folders files is encrypted, you can choose a different location, or decrypt that location and then try again. To decrypt a location:

    1. Type File Explorer in the search box on the taskbar, and then select File Explorer.
    2. Find the encrypted location.
    3. Press and hold (or right-click) the folder, and then select Properties.
    4. On the General tab, select Advanced.
    5. Under Compress or Encrypt attributes, clear the Encrypt contents to secure data check box, select OK, and then select OK again.
    Can I use Work Folders files on my phone or tablet when I'm not connected to the Internet?

    Yes, pinning files in the Work Folders app downloads them to your phone or tablet so you can see them when you're offline.

    To pin, tap Select files, and then tap Pin.

    Note

    The Work Folders app updates your pinned files if they're changed from other devices. However, the app can only check for updates when it's open and your phone or tablet is connected to the Internet.

    Can I upload files to the Work Folders app?
    Currently, you can use the app to see Work Folder files, but you can't upload changes.

    How do I open Work Folders files in other apps?

    Tap the file to see it, and then tap Open-in.

    Note

    Because some apps don't support file encryption, your workplace might not let you open Work Folders files in other apps. Or they might only let you open files in certain apps, such as those that support Rights Management Service (RMS) encryption.

    How do I open Work Folders files from Office apps on Windows 10?

    In any Office app, select File > Open > This PC, and then find Work Folders on your PC (its default location is C:\Users\user name\Work Folders, where user name is your Windows user name).

    To make it even easier to find these files, add Work Folders to the list of file locations in the Open and Save as menus. Open an Office app, and select File > Open > Add a Place > Work Folders.

    How do I know if my files are up to date?
    Work Folders keeps your files in sync automatically as long as your PC or device is connected to the Internet. You can also manually sync your files to make sure you have the latest version. To do this, select the Start  button, and then select Work Folders > Sync Now.

    Why are the file names green in Work Folders in Windows 10?
    Green means that the files and folders are encrypted. Encryption helps keep your work files secure if your PC is stolen or if someone else uses your PC. Your organization decides if the files should be encrypted.

    How do I decrypt a Work Folders file in Windows 10?

    You can't decrypt an encrypted file in Work Folders, because your organization decides whether files should be encrypted. Even if you save a personal file in Work Folders and move it to a new location later, your organization's security policies will still apply to the file. You'll know a file is encrypted if the file name is green.

    To remove your organization's security policies from your personal files:

    1. Type File Explorer in the search box on the taskbar, and then select File Explorer.
    2. Find your Work Folders location (usually located at C:\Users\user name\Work Folders, where user name is your Windows user name).
    3. Move any personal files out of Work Folders and into another folder on your PC.
    4. Press and hold (or right-click) the files you want to decrypt, and then select Remove enterprise control. If you move the decrypted files back into Work Folders, they'll be encrypted again.
    Why do I have to enter my password more than once for Work Folders in Windows 10?

    Your organization controls the policy for how long stored passwords may be reused. So you may intermittently have to reenter your Work Folders password.

    However, joining your workplace will decrease the number of times you're asked for your password. To connect to your workplace, select the Start button, then select Settings  > Accounts > Work access > Connect.

    How does the Work Folders app help protect my data?

    To help protect your files, the Work Folders app:

    • Keeps your files encrypted
    • Uses a four-digit passcode
    Note

    Some apps don't support file encryption. If you open a file from Work Folders in another app, it might not stay encrypted. See the "How do I open Work Folders files in other apps?" section for more info.


    What do I do if I forget my passcode for the Work Folders app?
    If you enter the wrong passcode five times in a row, the app resets itself to try to keep your work files safe. Your files aren't affected when the app resets, but you'll have to reenter your account info and create a new passcode.

    What should I do when Work Folders in Windows 10 lists files that have errors?

    If files don't sync correctly, Work Folders lists the files and the reason that they didn't sync. Here are some ways to try to fix syncing problems:

    • Close the problematic files. Sometimes that alone will fix the problem.
    • Restart your PC.
    • Open File Explorer and move the problematic files into another folder. Select the Start  button, and then select Work Folders > Sync Now. Move the files back into the Work Folders folder.
    How do I stop using Work Folders in Windows 10?
    First, move your personal files to another location. If your files are encrypted, press and hold (or right-click) the files and select Remove enterprise control to decrypt them. Select the Start  button, and then select Work Folders > Stop using Work Folders. If your PC is managed by your organization, this option might not be available.

    How can I get help with Work Folders?

    To get help from your organization's IT admin, on Windows 10, select the Start  button, and then select Work Folders > Email tech support. Your email app will open with a new message that includes details about your Work Folders account.

    For more help, go to the Microsoft community website.

    If you're an administrator looking for more info, see the Work Folders Overview topic on TechNet.



    সর্বশেষ আপডেট: 10 নভেম্বর, 2016
    • ইমেইল
    • ছাপুন
    ধন্যবাদ! আপনার ফিডব্যাক আমাদের সহয়তা অভিজ্ঞতা উন্নতিতে সাহায্য করবে৷

    স্টোর ও সহায়তা

    • অ্যাকাউন্ট প্রোফাইল
    • ডাউনলোড কেন্দ্র
    • অর্ডার ট্র্যাকিং
    • সহায়তা

    শিক্ষা

    • বিদ্যালয়ের জন্য Office 365

    এন্টারপ্রাইজ

    • একটি সমাধান প্রদানকারী খুঁজুন
    • Microsoft AppSource

    বিকাশকারী

    • Microsoft Visual Studio
    • Microsoft ভার্চুয়াল একাডেমি
    • চ্যানেল 9

    কোম্পানি

    • পেশা
    • Microsoft এর গোপনীয়তা
    • নিরাপত্তা
    বাংলা (বাংলাদেশ)
    • Terms of use
    • Privacy & cookies
    • Trademarks
    • © Microsoft 2018
    This site in other countries/regions
    Algérie - Français
    Argentina - Español
    Australia - English
    Belgique - Français
    België - Nederlands
    Bolivia - Español
    Bosna i Hercegovina - Hrvatski
    Brasil - Português
    Canada - English
    Canada - Français
    Chile - Español
    Colombia - Español
    Costa Rica - Español
    Crna Gora - Srpski
    Danmark - Dansk
    Deutschland - Deutsch
    Dominican Republic - Español
    Ecuador - Español
    Eesti - Eesti
    El Salvador - Español
    España - Español
    Estados Unidos - Español
    France - Français
    Guatemala - Español
    Hong Kong SAR - English
    Hrvatska - Hrvatski
    India - English
    Indonesia (Bahasa) - Bahasa
    Ireland - English
    Italia - Italiano
    Latvija - Latviešu
    Lietuva - Lietuvių
    Luxembourg - Français
    Magyarország - Magyar
    Malaysia - English
    Maroc - Français
    México - Español
    Nederland - Nederlands
    New Zealand - English
    Norge - Bokmål
    Panamá - Español
    Paraguay - Español
    Perú - Español
    Philippines - English
    Polska - Polski
    Portugal - Português
    Puerto Rico - Español
    România - Română
    Schweiz - Deutsch
    Singapore - English
    Slovenija - Slovenščina
    Slovensko - Slovenčina
    South Africa - English
    Srbija - Srpski
    Suisse - Français
    Suomi - Suomi
    Sverige - Svenska
    Tunisie - Français
    Türkiye - Türkçe
    United Kingdom - English
    United States - English
    Uruguay - Español
    Venezuela - Español
    Việt Nam - Tiếng việt
    Ísland - Íslenska
    Österreich - Deutsch
    Česká Republika - Čeština
    Ελλάδα - Ελληνικά
    България - Български
    Казахстан - Русский
    Россия - Русский
    Україна - Українська
    ישראל - עברית
    الإمارات العربية المتحدة - العربية
    المملكة العربية السعودية - العربية
    مصر - العربية
    भारत - हिंदी
    ไทย - ไทย
    中国 - 简体中文
    台灣 - 繁體中文
    日本 - 日本語
    香港特別行政區 - 繁體中文
    대한민국 - 한국어