Keep your Windows and Office software running smoothly with one-on-one support when you need it. Our friendly and knowledgeable support experts know Microsoft software better than anyone, and we have different options available based on your Windows and Office software support needs.
Premium support isn't available for business or commercial use. For more information about business support, see Support for business.
For information about Surface and Xbox hardware protection plans, see Microsoft Complete.
Note: Effective March 2021, our assisted support subscription, Assure, is being retired. Existing Assure subscriptions are still valid, but you won’t be able to renew at the end of your subscription period. Subscriptions with recurring billing turned on will be allowed to expire.
Compare options
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Best for |
Number of devices |
Support channels |
More Information |
How to buy |
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Windows Premium Technical Support |
One-time Windows software support* |
Up to 5 personal devices |
Phone & chat |
Contact us to purchase |
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Office Premium Technical Support |
One-time Office software support* |
Up to 5 personal devices |
Phone & chat |
Contact us to purchase |
*Restrictions may apply. See full terms here.
Windows and Office Premium Software Support - Frequently Asked Questions
Premium Software Support is a single support incident that you can purchase to get help with Windows or Office questions, via phone or chat.
Premium Purchase and Activation
You can purchase one-time Premium software support only from Microsoft customer support. Contact us to purchase Premium software support. You’ll need a Microsoft account to purchase and use Premium software support.
Premium software support can be purchased in the following countries.
Americas: Argentina, Bahamas, Barbados, Brazil, Bolivia, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Paraguay, Peru, Trinidad & Tobago, United States, Uruguay, Venezuela
Asia & Pacific: Australia, China, Indonesia, Japan, Korea, Malaysia, New Zealand, Philippines, Singapore, Thailand, Vietnam
Europe, Middle East & Africa: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Kuwait, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, UK
Getting Support for Premium
You can use Premium software support for help with Windows or Office.
Contact Microsoft support online, and a support advocate will assist you with purchasing Premium software support. Once your purchase is complete, we’ll connect you with a technical support advocate who’ll work with you to resolve your issue.
Our support experts make their best effort to resolve your issue. If you are not satisfied with Premium support, you may contact us for a refund within 30 days of your purchase if we can’t resolve your support issue.
Premium Subscription Management
You can view and manage all of your purchases at account.microsoft.com.
Premium software support is one-time use only.
