"0x000000D1" Stop error in Pacer.sys when there's heavy QoS traffic in Windows Server 2012 R2

This article describes an issue that occurs under a heavy Quality of Service (QoS) load in Windows Server 2012 R2. A hotfix is available to fix this issue. The hotfix has a prerequisite.

Symptoms

When this issue occurs, you receive a Stop error that looks something like this:

STOP: 0x000000D1 (parameter1, parameter2, parameter3, parameter4)

Notes
  • This Stop error indicates a DRIVER_IRQL_NOT_LESS_OR_EQUAL issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "0x000000D1" Stop errors are caused by this issue.

Resolution

To fix this issue, we have released a hotfix. Even though this issue is observed only in Windows Server 2012 R2, the hotfix also applies to Windows 8.1 and Windows RT 8.1.

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this hotfix, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.
Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2
Additional file information
Vlastnosti

ID článku: 3101694 - Poslední kontrola: 11. 11. 2015 - Revize: 1

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