Make sure that you understand the supported process to transfer newly migrated users from their source BlackBerry server to a Microsoft managed server. This process includes multiple steps that have to be followed at the appropriate time to make sure that no BlackBerry data is moved as part of the mailbox migration. If you do not follow these steps, most users will have problems.
- If you have any questions about the following information, contact Microsoft Online Services Support.
- BlackBerry users in your company must wipe their BlackBerry device before they activate their device against the managed server. If they do not do this, they may encounter problems with data synchronization. And, these problems may involve additional troubleshooting. This is true even though they may not have problems during the activation.
- Before any mailbox migrations occur, a user’s account should be removed from the company's BlackBerry Enterprise Server (BES). This makes sure that the hidden BlackBerry folders are removed from the user’s mailbox. We recommend that this step be completed at least two hours before the start of the mailbox migration to make sure that there is enough time for the work to be completed.
- The mailbox will be migrated to the Microsoft managed Exchange server as scheduled.
- After confirmation is received that the users' mailbox migrations are completed, you must enable the users on the Microsoft BES server by using the BlackBerry Administration Service (BAS).
- BlackBerry users will have to complete a security wipe of their device before they activate their device. This security wipe should be started from their device.
- After users receive their activation password, and after their device is wiped, users should complete a wireless enterprise activation.
- If for some reason a BlackBerry user is not removed from the on-premises server but is migrated, hidden BlackBerry folders are migrated within the mailbox. These hidden folders will cause synchronization problems. To resolve this situation, the user can be added, removed, and then added again to the Microsoft managed BES server. This process deletes and then re-creates the hidden BES folders in the mailbox and lets synchronization occur correctly. Additionally, the user’s device must be security wiped.
- Good communication with the end-user is a key part of the process. With good communication, the appropriate steps are taken at the appropriate time. The following illustration shows the steps that have to be followed before and after the Exchange mailbox migration.
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Artikelnummer: 2575202 – Letzte Überarbeitung: 27.08.2012 – Revision: 1