The read receipt message is not send at once in Outlook 2007 and 2010

Symptoms

You read a message that is delivered to a personal folder (.pst) file in Outlook 2010 or Outlook 2007 by inbox rule. The message has a read receipt. However, the receipt is not sent to the person who sent the message. This issue occurs only when all the following conditions are true.

- Outlook is not configured to run in Cached Exchange Mode.
- The default delivery store is mailbox on Exchange server.
- The profile doesn't include any other Exchange account such as POP/IMAP/HTTP.

Workaround

To work around this behavior below enforces either way.
  1. Execute send/receive manually after send a read receipt.
  2. Turn on Cached Exchange Mode
  3. Enable automatic send/receive and set the interval to 1 minute.

    For Outlook 2007
    1. Click [Tools]-[Send/Receive]-[Send/Receive settings]-[Define send/receive groups]
    2. Select "All Accounts".
    3. Turn on "Schedule an automatic send/receive every" and enter "1" to textbox next to "minutes".
    4. Click [Close].

    For Outlook 2010
    1. Click [Send/Receive Groups] on [Send/Receive] tab, then click [Define Send/Receive Groups].
    2. Use the profile that you created in step 1, log on to the Exchange Server.
    3. Create an Inbox rule to move messages to a folder in the PST file.
    4. Compose a new message with read receipt requests that matches the rule created 3.
    5. Send the message to yourself.
    6. Receive the message and it will moves from the Inbox to a PST file.
    7. Open the message and send a read receipt.

Note:
The setting may increase load of clients and servers.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

Steps to Reproduce
  1. Create the MAPI connectivity to the Exchange Server to online mode profile and add a PST file.
  2. Use the profile that you created in step 1, log on to the Exchange Server.
  3. Create an Inbox rule to move messages to a folder in the PST file.
  4. Compose a new message with read receipt requests that matches the rule created 3.
  5. Send the message to yourself.
  6. Receive the message and it will moves from the Inbox to a PST file.
  7. Open the message and send a read receipt.

Result
 
The read receipt is not sent even if you send the read receipt. But, the read receipt is sent after send/receive is executed.

Eigenschaften

Artikelnummer: 2591795 – Letzte Überarbeitung: 17.08.2011 – Revision: 1

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