- What is the SIP URI of the Group Chat user that is not receiving Group Chat chat room invitations?
- What is the name of the Group Chat chat room the Group Chat user did not receive the invitation for?
- What approximate Date-Time was the Group Chat user added as a member of the chat room?
- Does this issue impact a newly created Group Chat user?
- What method was used to make the user a member of the chat room - directly or via a distribution group?
- What is the distinguished name (DN) in the Windows Active Directory domain for the distribution group?
Note The DN for a distribution group will be similar to the following example: CN=GroupChat,OU=Users,DC=contoso,DC=com. Use the ADSIEdit.msc tool to locate the distribution group in the Windows Active Directory domain – default naming context.
Note The ADSI Edit console is available by default on the Administrative Tools menu in Windows Server 2008. To use adsiedit.msc on a Windows Server 2003 server, install the Windows Server 2003 support tools. These tools install suptools.msi. It is available on the Windows Server 2003 installation media in the Support\Tools folder. You can download the Windows Server 2003 Service Pack 2 32-bit Support Tools from the Microsoft Download Center.
- When was the Group Chat user added to the distribution group?
- Does adding the Group Chat user directly as a member of the chat room resolve the issue?
- Is this a single Group Chat server or a hardware load balanced pool of Group Chat servers?
- What is the FQDN of the Group Chat server, the Group Chat server load balanced pool and the Group Chat Server(s) that are part of the Group Chat sever load balanced pool?
- What is the FQDN of the Windows Active Directory Domain Controller that the Group Chat server configured to contact?
Save the Windows event logs and Group Chat Server event logs on the Group Chat Server(s)
- From the console of the Windows server based computer that is hosting Group chat server choose Start and then Run
- Type in eventvwr.msc and click on the OK button
- Expand the Windows Logs node and save the Application and System event logs with a .evt file extension
- Expand the Applications and Services node then save the Group Chat Server event log with a .evt file extension
- Collect the Group Chat Client logs from the impacted user: 2598835 How to enable Group Chat Console logging for the Group Chat client
- Collect the Group Chat Server logs: 2598852 How to enable Group Chat Console logging for the Group Chat client
- Make sure the logs include the Date-Time period when the Group Chat user was added to the Group Chat chat room
Artikelnummer: 2598858 – Letzte Überarbeitung: 29.08.2011 – Revision: 1