Article ID: 945385 - View products that this article applies to.
When you start Windows Internet Explorer 7, your home page does not open. Instead, a blank Web page is displayed.
Additionally, you may receive an error message that resembles the following:
This problem typically occurs after you install Internet Explorer 7, after you install Windows, or after you reset Internet Explorer settings. This problem may occur only for certain users.
Error: Element not found
To have us fix this problem for you, go to the “Fix it for me” section. If you would rather fix this problem yourself, go to the “Let me fix it myself” section.
To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.
Fix this problem
Microsoft Fix it 50065
Note This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.
Now go to the "Did this fix the problem?" section.
To resolve this problem, create and run a Skiprunonce.reg file for each user account that experiences the problem. If you would rather modify the registry directly, see the "Advanced users" section.
To do this, follow these steps:
Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support
This problem occurs if the Customize Your Settings Web page in Internet Explorer 7 is not loaded correctly or if the Customize Your Settings Web page opens with restricted security settings.
To troubleshoot similar problems, self-help steps for beginning to intermediate computer users are available at the following Microsoft Web site:
Troubleshoot problems in which Windows Internet Explorer stops responding or crashes
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Note This Guided Help content may not be available in all languages.
Article ID: 945385 - Last Review: July 15, 2009 - Revision: 3.2
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