Encarta 2000: Hal.dll Error Message When You Attempt to Install Program

SYMPTOMS

When you attempt to install one of the programs listed at the beginning of this article, you may receive an error message similar to the following:

"*** STOP: 0x0000000A (0x01010000,0x0000000C,0x00000001,0x80010000)
IRQL_NOT_LESS_OR_EQUAL*** Address 80014402 has base at 80010000 - hal.dll"
NOTE: You receive this error message after you are prompted to select the program components that you want to install.

CAUSE

The behavior can occur if the following conditions are true:

  • You attempt to start the program on a Microsoft Windows NT 4.0 or a Microsoft Windows 2000-based computer.
  • The CD-ROM drive is unable to read the program CD-ROM properly.

RESOLUTION

To resolve this issue, download and install the Crow.exe update file.


NOTE: Do not use this patch on Encarta 2001 products. This patch is designed for Encarta 2000 products only.


For information about how to download and install the Crow.exe update file, click the article number below to view the article in the Microsoft Knowledge Base:

244726 Encarta 2000: Unable to Install Progam


Eigenschaften

Artikelnummer: 254535 – Letzte Überarbeitung: 14.02.2017 – Revision: 1

Microsoft Bookshelf 2000 Standard Edition, Microsoft Encarta Africana 2000, Microsoft Encarta Enzyklopädie 2000 Standard Edition, Microsoft Encarta Reference Suite 2000, Microsoft Encarta Interactive World Atlas 2000, Microsoft Encarta World English Dictionary 2001, Microsoft Encarta Encyclopedia 2000 Concise Edition, Microsoft Encarta Encyclopedia 2000 Deluxe Edition

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