Files or folders are removed unexpectedly when you perform a cut-and-paste operation on a Windows FTP client that is connected to an FTP site

Symptoms

Consider the following scenario:
  • You access an FTP site on a computer that is running Windows Server 2008 SP2, Windows 7 SP1, Windows Server 2008 R2 SP1, Windows RT, Windows 8, Windows Server 2012, Windows RT 8.1, Windows 8.1 or Windows Server 2012 R2.
  • There is a folder (Folder1) on the FTP server. The folder can also be the root folder. The folder contains a file (File12) and a subfolder (Folder11).
  • Folder11 contains a file. The file has the same name as File12.
  • You perform a cut-and-paste operation to move Folder11 to the client computer.
In this scenario, File12 in Folder1 is removed unexpectedly.

Note This issue also occurs when a folder in Folder11 has the same name as a folder in Folder1.

Cause

This issue occurs because Windows does not correctly delete Folder2 when you perform the cut-and-paste operation.

Resolution

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Update rollup
To resolve this issue in Windows 8.1 or Windows Server 2012 R2, install update rollup 2911106. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2911106 Windows 8.1 and Windows Server 2012 R2 update rollup: January 2014
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows Server 2008Download Download the package now.
All supported x64-based versions of Windows Server 2008Download Download the package now.
All supported IA-64-based versions of Windows Server 2008Download Download the package now.
All supported x86-based versions of Windows 7Download Download the package now.
All supported x64-based versions of Windows 7Download Download the package now.
All supported x64-based versions of Windows Server 2008 R2Download Download the package now.
All supported IA-64-based versions of Windows Server 2008 R2Download Download the package now.
All supported x86-based versions of Windows 8Download Download the package now.
All supported x64-based versions of Windows 8Download Download the package now.
All supported x64-based versions of Windows Server 2012Download Download the package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating system.
  • Windows Server 2008 SP2
  • Windows 7 SP1
  • Windows Server 2008 R2 SP1
  • Windows RT
  • Windows 8
  • Windows Server 2012
  • Windows RT 8.1
  • Windows 8.1
  • Windows Server 2012 R2

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may be prompted to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Eigenschaften

Artikelnummer: 2891804 – Letzte Überarbeitung: 14.01.2014 – Revision: 1

Feedback