Device does not respond during shutdown after you have installed November 2014 update in Windows

This article describes an issue that occurs when you try to shut down your device that is running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. A hotfix and an update are available to resolve this issue. Before you install this hotfix or update, check out the Prerequisites section.

Symptoms

This issue occurs in a device that has the following update installed:

Note This issue only occurs when you enable Fast Startup in your operating system.

This issue may also be remedied without installing the hotfix, if the computer is hard rebooted after the black screen.

Resolution

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1 Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.
Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.


Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.
Eigenschaften

Artikelnummer: 3042085 – Letzte Überarbeitung: 30.04.2015 – Revision: 1

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