You may receive the "Word could not load the e-mail envelope" error message when you try to send an e-mail message from Word

Symptoms

If you use one of the following methods to try to send an e-mail message from Microsoft Office Word 2007 or from Microsoft Office Word 2003
  • You click E-mail on the Standard toolbar.
  • You point to Send to on the File menu, and then click Mail Recipient.
you may receive the following error message:
Word could not load the e-mail envelope. This could be caused by a network connection problem or a problem with your Office installation.
Note If you repeat either one of the previously mentioned methods to send an e-mail message from Word, you can send the e-mail message from Word as expected.

Cause

This problem may occur if one of the following conditions is true:
  • You installed a Microsoft Office Outlook COM add-in that opens a message box in the OnConnection event of the add-in. This action causes the OnConnection event to run when Microsoft Office Outlook 2003 starts.
  • You implemented a Microsoft Outlook Visual Basic for Applications (VBA)code that displays a message box in the Application_StartUp event.

Workaround

To work around this problem, use one of the following methods:
  • Start Outlook before you try to send an e-mail message from Word.
  • Do not use the Outlook COM add-in or the VBA code that is causing the message box to appear when Outlook starts.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Eigenschaften

Artikelnummer: 829061 – Letzte Überarbeitung: 25.04.2008 – Revision: 1

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