In Office 2003, you cannot open a file that is on a WebDAV share when Office is running on a Windows 7-based computer

Symptoms

Consider the following scenario. Microsoft Office 2003 is installed on a Windows 7-based computer. The FrontPage Server Extensions are disabled in Office 2003.

Note FrontPage Server Extensions are used to open a file on a Web Distributed Authoring and Versioning (WebDAV) share.

You use the Open dialog box in Office 2003 to try to open a file that is on a WebDAV share. However, you receive the following error message:
An unexpected error occurred: Not enough memory available to complete the information. Close other programs to make more memory available, and then try it again.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft wewbsite: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for applying this hotfix.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.1.760
    0.20xxx
    Windows 7RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.1.7600.2083712,870,14418-Nov-201005:29x86
For all supported x64-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.1.7600.2083714,168,06418-Nov-201006:17x64
Shell32.dll6.1.7600.2083712,870,14418-Nov-201005:29x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
File nameX86_5a3d97f9745e49434c2d7658959222e0_31bf3856ad364e35_6.1.7600.20837_none_a1463c39c20ffc7d.manifest
File versionNot applicable
File size695
Date (UTC)18-Nov-2010
Time (UTC)08:50
PlatformNot applicable
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20837_none_6cc135948c42be8f.manifest
File versionNot applicable
File size1,059,457
Date (UTC)18-Nov-2010
Time (UTC)06:03
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7
File nameAmd64_0653b823bc18bd6a010c2c27afb965f7_31bf3856ad364e35_6.1.7600.20837_none_cdca18609eba6dd7.manifest
File versionNot applicable
File size1,040
Date (UTC)18-Nov-2010
Time (UTC)08:50
PlatformNot applicable
File nameAmd64_0891487654c2f92b0f13d6e78ddf86f4_31bf3856ad364e35_6.1.7600.20837_none_1853f52a4af22dc3.manifest
File versionNot applicable
File size699
Date (UTC)18-Nov-2010
Time (UTC)08:50
PlatformNot applicable
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20837_none_c8dfd11844a02fc5.manifest
File versionNot applicable
File size1,058,443
Date (UTC)18-Nov-2010
Time (UTC)06:48
PlatformNot applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20837_none_d3347b6a7900f1c0.manifest
File versionNot applicable
File size1,054,916
Date (UTC)18-Nov-2010
Time (UTC)05:52
PlatformNot applicable
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