Warranty and Protection Plan Terms & Conditions - United States
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Microsoft's Limited Hardware Warranty
Microsoft's Limited Hardware Warranty
Surface, Xbox, Windows 365 Link, PC accessories, HoloLens, and Azure Kinect DK in the United States:
| Language |
Purchase Date |
Download Link |
| English |
On or after October 1, 2024 |
Download |
|
On or after September 21, 2023, and on or before September 30, 2024 |
Download |
|
On or after May 1, 2023, and on or before September 20, 2023 |
Download |
|
On or before April 30, 2023 |
Download |
| Spanish |
On or after October 1, 2024 |
Download |
|
On or after September 21, 2023, and on or before September 30, 2024 |
Download |
|
On or after May 1, 2023, and on or before September 20, 2023 |
Download |
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On or before April 30, 2023 |
Download |
Xbox Controller included in the Meta Quest 3S Xbox Edition bundle in the United States:
Protection Plan Terms and Conditions
Surface (Consumer), Xbox, and Accessories (Starting May 2026)
Microsoft Complete for Surface, Xbox, and Accessories Terms and Conditions
| Language |
Purchase Date |
Download Link |
| English |
On or after May 1, 2026 |
Download |
Surface (Consumer), Xbox
Microsoft Complete for Accessories Terms and Conditions
| Language |
Purchase Date |
Download Link |
| English |
On or after June 5, 2025 |
Download |
|
On or after April 1, 2024, and on or before June 4, 2025 |
Download |
|
On or after June 15, 2023, and on or before March 31, 2024 |
Download |
|
On or after November 4, 2019, and on or before June 14, 2023 |
Download |
Microsoft Complete for Dual Screen Devices Terms and Conditions
| Language |
Purchase Date |
Download Link |
| English |
On or after June 15, 2023 |
Download |
|
On or after September 10, 2020, and on or before June 14, 2023 |
Download |
Microsoft Complete for Devices Terms and Conditions
| Language |
Purchase date |
Download Link |
| English |
On or after June 5, 2025 |
Download |
|
On or after June 15, 2023, and on or before June 4, 2025 |
Download |
|
On or after December 6, 2018, and on or before June 14, 2023 |
Download |
Surface (Business, Enterprise, and Education), Windows 365 Link, Accessories (Starting April 2026)
Microsoft Extended Hardware Service/Plus, Windows 365 Link, and Accessories Terms and Conditions
Note
Microsoft Extended Hardware Service Plus is specific to the plan if the Optional Additional Services are added upon payment. Without Optional Additional Services, the Microsoft Extended Hardware Service Terms and Conditions apply.
| Language |
Purchase date |
Download Link |
| English |
On or after April 1, 2026 |
Download |
Microsoft Complete for Business/Plus, Windows 365 Link, and Accessories Terms and Conditions
Note
Microsoft Complete for Business Plus is specific to the plan if the Optional Additional Services are added upon payment. Without Optional Additional Services, the Microsoft Complete for Business Terms and Conditions apply.
| Language |
Purchase Date |
Download Link |
| English |
On or after April 1, 2026 |
Download |
Surface (Business, Enterprise, and Education), Windows 365 Link, Accessories
Microsoft Extended Hardware Service for Accessories Terms and Conditions
| Language |
Purchase date |
Download Link |
| English |
On or after June 5, 2025 |
Download |
|
On or after June 30, 2024, and on or before June 4, 2025 |
Download |
|
On or after June 15, 2023, and on or before June 29, 2024 |
Download |
|
On or after February 15, 2020, and on or before June 14, 2023 |
Download |
Microsoft Extended Hardware Service Terms and Conditions
Note
Microsoft Extended Hardware Service Plus is specific to the plan if the Optional Additional Services are added upon payment. Without Optional Additional Services, the Microsoft Extended Hardware Service Terms and Conditions apply.
| Language |
Purchase Date |
Download Link |
| English |
On or after June 5, 2025 |
Download |
|
On or after June 30, 2024, and on or before June 4, 2025 |
Download |
|
On or after September 21, 2023, and on or before June 29, 2024 |
Download |
|
On or after June 15, 2023
(Applicable Devices: Surface Go 2, Surface Go 3, Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro 9, Surface Pro X, Surface Laptop Studio device) |
Download |
|
On or after February 4, 2022, and on or before June 14, 2023 |
Download |
|
On or after December 15, 2019, and on or before February 3, 2022 |
Download |
Microsoft Extended Hardware Service Plan for Dual Screen Devices Terms and Conditions
| Language |
Purchase Date |
Download Link |
| English |
On or after June 15, 2023 |
Download |
|
On or after October 21, 2021, and on or before June 14, 2023 |
Download |
Microsoft Complete for Business for Accessories Terms and Conditions
| Language |
Purchase Date |
Download Link |
| English |
On or after June 5, 2025 |
Download |
|
On or after June 30, 2024, and on or before 4, 2025 |
Download |
|
On or after June 15, 2023, and on or before June 29, 2024 |
Download |
|
On or after February 15, 2020, and on or before June 14, 2023 |
Download |
|
On or after November 15, 2019 and on or before February 14, 2020 |
Download |
Microsoft Complete for Business Plus Terms and Conditions
| Language |
Purchase Date |
Download Link |
| English |
On or after June 5, 2025 |
Download |
|
On or after June 30, 2024, and on or before June 4, 2024 |
Download |
|
On or after September 21, 2023, and on or before June 29, 2024 |
Download |
|
On or after June 15, 2023
(Applicable Devices: Surface Go 2, Surface Go 3, Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro 9, Surface Pro X, Surface Laptop Studio device) |
Download |
|
On or after December 15, 2019, and on or before June 14, 2023 |
Download |
Microsoft Complete for Business Terms and Conditions
| Language |
Purchase Date |
Download Link |
| English |
On or after June 5, 2025 |
Download |
| English |
On or after June 30, 2024, and on or before June 4, 2025 |
Download |
|
On or after September 21, 2023, and on or before June 29, 2024 |
Download |
|
On or after June 15, 2023
(Applicable Devices: Surface Go 2, Surface Go 3, Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro 9, Surface Pro X, Surface Laptop Studio device) |
Download |
|
On or after December 15, 2019, and on or before June 14, 2023 |
Download |
Microsoft Complete for Business with Device Retention Terms and Conditions
| Language |
Purchase Date |
Download Link |
| English |
On or after December 12, 2018 |
Download |
Microsoft Complete for Business for Dual Screen Devices Terms and Conditions
| Language |
Purchase Date |
Download Link |
| English |
On or after June 15, 2023 |
Download |
|
On or after October 21, 2021, and on or before June 14, 2023 |
Download |
Microsoft Complete for Business Plus for Dual Screen Devices Terms and Conditions
| Language |
Purchase Date |
Download Link |
| English |
On or after September 10, 2020 |
Download |
Windows 365 Link- Microsoft Extended Hardware Service Terms and Conditions
| Language |
Purchase Date |
Download Link |
| English |
On or after February 15, 2025 |
Download |
Windows 365 Link- Microsoft Complete for Business Terms and Conditions
| Language |
Purchase Date |
Download Link |
| English |
On or after February 15, 2025 |
Download |
Surface Hub
Microsoft Extended Hardware Service Plan for Surface Hub
| Language |
Purchase date |
Download Link |
| English |
On or after June 5, 2025 |
Download |
|
On or after June 30, 2024, and on or before June 4, 2025 |
Download |
|
On or after June 15, 2023, and on or before June 29, 2024 |
Download |
|
On or after January 19, 2022, and on or before June 14, 2023 |
Download |
|
On or after June 27, 2019 and on or before January 18, 2022 |
Download |
Services Terms and Conditions
Microsoft Device Service Terms
Advanced Exchange Services Terms and Conditions
Next Business Day Service Terms and conditions
| Language |
Download Links |
| English |
Download |
Surface Hub (v1) Third-Party Stand Policy and Waiver
