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Cortana is continuing to redefine the nature of a digital assistant, with new AI-powered experiences in Microsoft 365 that are accelerating productivity to help save you time and focus on the things that matter most.  

As we make this shift toward a transformational AI-powered assistant experience in Microsoft 365, we need to adjust our focus areas of innovation and development to give our customers assistance where they need it most. As a result, we are making changes to some U.S. consumer-centric features and functionalities with lower usage.  

The first change is to end support for all third-party Cortana skills in September 2020. Then, in early 2021, we stopped supporting the Cortana app for mobile (iOS and Android), because you can now manage your calendar and email, join meetings, and do so much more via our new productivity-focused experiences — like the Cortana Windows 10 experience, Cortana integration in Outlook mobile, and Cortana voice assistance in the Teams mobile app.  

In addition, we decided to end support for the Cortana service integration in the Harman Kardon Invoke speaker in early 2021. We know that most of our customers primarily use the Invoke to play music because of its premium quality sound. To make sure you can keep listening to music or your favorite podcasts, we worked closely with Harman Kardon to create a Bluetooth-enabled device transition plan that helped ease the impact of this change. 

Also in 2021, Cortana in Surface Headphones continued to pivot toward its mission to help customers with productivity throughout their day. While we removing support for the previous version of Cortana in the first version of Surface Headphones, you’ll still be able to use both versions of Surface Headphones, as well as the new Surface Earbuds, to tap into Cortana via Outlook mobile to manage your inbox and schedule with the Play My Emails feature. Owners of first-generation Surface Headphones can learn more about a Microsoft gift card program on our support page

We’ve spent a lot of time thinking through this transition and understand that these changes may be disruptive to some of our customers. We look forward to continuing to innovate on ways Cortana can help you navigate the modern workplace so you can save time and focus on the things that matter most in your day. 

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