"Share your desktop" displays a black screen in Skype for Business

PROBLEM

Consider the following scenario:
  • On a Windows 7-based computer, you click Share your desktop, and then share your primary monitor.
  • While the primary monitor is still being shared, you click Share your desktop, and then share a secondary monitor.
In this scenario, a Skype for Business (formerly Lync) user sees only a black screen instead of the shared desktop. 

WORKAROUND

To work around this issue, switch to a secondary monitor. To do this, follow these steps:
  1. Click Stop Sharing on the primary monitor.
  2. Click Share your desktop, and then select a secondary monitor. 

MORE INFORMATION

This is a known issue in Skype for Business. Microsoft is working to resolve this issue.

Still need help? Go to Microsoft Community.
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Article ID: 3205713 - Last Review: Nov 28, 2016 - Revision: 1

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