The actual start time of a job is overwritten by the default start time when you report jobs for a production order in Microsoft Dynamics AX 2009

Applies to: Microsoft Dynamics AX 2009

Rapidly Published articles provide information directly from within the Microsoft support organization. The information that is contained herein is created in response to emerging or unique topics, or is intended to supplement other Knowledge Base information.
This article applies to Microsoft Dynamics AX for all regions.

Symptoms


You report jobs for a production order or batch orders in Microsoft Dynamics AX 2009. When a job is started at a certain time and then ended, the start time is not updated on the job card for the same job. Therefore, the actual start time of a job that is entered at the moment that the job is started is overwritten by the default start time.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:
  1. Review the changes that are documented in the .xpo file.
  2. Apply these changes in a test environment before you apply the hotfix in a production environment.


For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2009 Service Pack 1 installed to apply this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Axupdate.exeNot applicable61,28815-Jun-200920:27x86
Kb972512.xpoNot applicable3,01515-Jun-200920:21Not applicable
Metadata.xmlNot applicable7015-Jun-200920:21Not applicable
Licensetermsar.rtfNot applicable2,59525-Mar-200907:38Not applicable
Licensetermscs.rtfNot applicable93,32425-Mar-200907:38Not applicable
Licensetermsda.rtfNot applicable103,94725-Mar-200907:38Not applicable
Licensetermsde.rtfNot applicable119,65425-Mar-200907:38Not applicable
Licensetermsen.rtfNot applicable104,52225-Mar-200907:38Not applicable
Licensetermses.rtfNot applicable98,78425-Mar-200907:38Not applicable
Licensetermset.rtfNot applicable104,18925-Mar-200907:38Not applicable
Licensetermsfi.rtfNot applicable106,43625-Mar-200907:38Not applicable
Licensetermsfr.rtfNot applicable133,25125-Mar-200907:38Not applicable
Licensetermshu.rtfNot applicable94,07025-Mar-200907:38Not applicable
Licensetermsis.rtfNot applicable35,12525-Mar-200907:38Not applicable
Licensetermsit.rtfNot applicable118,32125-Mar-200907:38Not applicable
Licensetermsja.rtfNot applicable107,22925-Mar-200907:38Not applicable
Licensetermslt.rtfNot applicable125,42025-Mar-200907:38Not applicable
Licensetermslv.rtfNot applicable107,62225-Mar-200907:38Not applicable
Licensetermsnb-no.rtfNot applicable119,19825-Mar-200907:38Not applicable
Licensetermsnl.rtfNot applicable113,59825-Mar-200907:38Not applicable
Licensetermspl.rtfNot applicable119,21125-Mar-200907:38Not applicable
Licensetermspt-br.rtfNot applicable103,07825-Mar-200907:38Not applicable
Licensetermsru.rtfNot applicable151,25525-Mar-200907:38Not applicable
Licensetermssv.rtfNot applicable118,80425-Mar-200907:38Not applicable
Licensetermsth.rtfNot applicable155,18925-Mar-200907:38Not applicable
Licensetermstr.rtfNot applicable105,02925-Mar-200907:38Not applicable
Licensetermszh-hans.rtfNot applicable101,74325-Mar-200907:38Not applicable
Axsetupsp.exe5.0.1100.261,541,97615-Jun-200920:27x86
Cabextractor.dllNot applicable18,80015-Jun-200920:27x86
Microsoft.dynamics.setup.reportingservices.dll5.0.1100.9150,44025-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11523,12025-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4517,33625-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11519,02425-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31225-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11514,92825-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31225-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11519,02425-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82425-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11519,02425-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82425-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11514,92825-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31225-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11514,92825-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31225-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11523,12025-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82425-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11519,02425-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82425-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11514,92825-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31225-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11514,92825-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31225-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11523,12025-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4517,84825-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11514,92825-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31225-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11514,92825-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31225-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11514,92825-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31225-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11514,92825-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31225-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11519,02425-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82425-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11519,02425-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31225-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11531,31225-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4518,87225-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11514,92825-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31225-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11539,50425-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4520,40825-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11514,92825-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31225-Mar-200907:57x86
Axsetupsp.resources.dll5.0.1100.11510,83225-Mar-200907:57x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4515,80025-Mar-200907:57x86
Cabextractor.dllNot applicable22,38415-Jun-200920:27x64

Objects that are affected

This hotfix affects the following object:
  • \Classes\ProdJobType::initProdJournalRoute

Validation of the application hotfix installation

To validate the installation of the application hotfix, open the SysHotfixManifest class in the Application Object Tree (AOT), and then verify that there is a method whose name is the same as the KB article number of the installed hotfix.

Additionally, you can cross-check the affected objects by viewing the KB972512.txt file against the objects in the AOT. Therefore, you can make sure that the objects are changed correctly in the SYP layer or the GLP layer.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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