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In certain countries, if you purchased a subscription from the Microsoft Store you may be able to cancel and receive a prorated refund.

Tip: If your payment is past-due, you can cancel the subscription immediately. Go to Services, and for the subscription you want to cancel select Manage > Cancel subscription, and then follow the remaining prompts. Once you cancel, you won't be charged for the past-due amount.

Countries with a prorated refund

Different countries have different prorated refund polices, and eligibility may vary based on the duration of the subscription and whether or not it's an initial purchase. Check your eligibility for receiving a prorated refund below.

To cancel your subscription and receive a prorated refund (if eligible), go to Services & subscriptions for your Microsoft account, find the subscription you want to cancel, select Manage > Cancel subscription, and follow the prompts.

All subscription lengths

All subscription lengths (annual, monthly, or other durations) are eligible for a prorated refund if the purchase was made from one of the following countries:

  • Canada

  • Denmark

  • France

  • Israel*

  • Korea

  • Turkey

Note: *In Israel, you can also contact support by phone:

+972  (0)9 76 25 400
עברית, English

Subscriptions longer than 1 month and renewed

A subscription longer than one month (such as an annual subscription) which has also been renewed, and purchased from one of the following countries, is eligible for a prorated refund for the renewal period only.

Note: Note monthly subscriptions and initial (pre-renewal) purchases aren't eligible for a prorated refund.

  • Finland

  • Germany* (purchased after March 1, 2022)

  • Netherlands

  • Poland

  • Portugal

Note: *If you purchased your subscription in Germany, you can cancel without signing into your Microsoft account. You'll need a few pieces of information to do so. Cancel a Microsoft subscription acquired in Germany. 

For countries not listed above

To cancel a subscription outside of one of these countries, see How to cancel your Microsoft subscription.

For our complete cancellation policy, see the Microsoft Store Terms of Sale.

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