Verify that the time, date, language and region settings are correct on the computer. To check, press the Windows key + I and then select Time & language.
Solution 2: Clear the Temp folder
- Press the Windows key + R.
- In the Run window, type Temp and then press Enter.
- Press Ctrl + A to select all files and folders, right-click them and then tap or click Delete. Note You might be notified that some files or folders are in use by other applications. If you get this message, select Skip.
Solution 3: Reset Internet Explorer settings
To reset your browser, see How to reset Internet Explorer settings.
Solution 4: Restore default libraries
To restore the computer's default libraries, follow these steps.
Note Deleting and re-creating the libraries does not affect the data in the libraries.
- Open Windows Explorer.
- In the left pane, click Libraries.
Note If you don't see "Libraries" listed, tap or click View at the top of the screen. On the Navigation pane drop-down menu, make sure that Show libraries is selected.
- Right-click each library (Documents, Pictures, Music and Videos) and then tap or click Delete.
- In the left-hand pane, right-click (or tap and hold) Libraries and then select Restore default libraries. This action re-creates the libraries. All of the data in the library folders should again be accessible through Windows Explorer.
Solution 5: Use System File Checker
In case some of your media files are missing, corrupted or have other errors, see Use the System File Checker tool to repair missing or corrupted system files.
Article ID: 3078110 - Last Review: 17 Aug 2015 - Revision: 1