Products and services governed by the Modern Lifecycle Policy are supported as long as customers stay current as per the servicing and licensing requirements published for the product or service and have the rights to use the product or service. There is no end of support date assigned. Microsoft will provide a minimum of 12 months’ prior notification before ending support for products governed by the Modern Policy without providing a successor product or service, excluding free products, services or preview releases.
Each product or service will be supported according to servicing guidelines for that offering. Continuous servicing and support may include non-security and security updates, new product builds, new feature requests, access to online content including Knowledge Base and webcasts, phone support and online support. Support will be provided continuously as long as customers stay current by following the servicing guidelines for the product or service. A link to these guidelines may be found under the Notes column when searching by offering on the Microsoft Product Lifecycle Search page.
To stay current, a customer must accept all servicing updates and apply them within a specific timeframe, per the licensing and service requirements for the product or service. The requirements may be found under the Notes column when searching by offering on the Microsoft Product Lifecycle Search page.
As part of Microsoft’s digital transformation, we have updated our Lifecycle Policy categories to better align our policies to the products and services being offered. The Fixed and Modern categories are more accurate descriptions of our policy types and make it easier for customers to locate information needed to plan for the future.
The Modern Lifecycle Policy differs in some respects from traditional Lifecycle policies, but is very similar in their underlying principles.
Both polices put in place a framework for consistency and predictability for Microsoft’s packaged software and services.
As with the Service Pack Policy for products governed by the Fixed Policy, Microsoft’s Modern Lifecycle Policy provides a notification period for customers to plan for and implement changes to their environment. Changes must be implemented or service degradation or interruption is possible.
For both policies, security updates are provided for supported services at no charge. Some security updates are applied by Microsoft; others may require customer action.
Under the Modern Policy, support and servicing is based on the duration of the customer’s agreement with Microsoft. As a result, Mainstream and Extended Support phases are not applicable. Products and services under the Modern Policy are always fully supported for the duration of the customer’s agreement with Microsoft as long as servicing guidelines are followed.
Notification of change will be provided for products and services governed by the Modern Policy. The means of communication may vary depending on the product or service. See the respective Lifecycle date grid listing for links to servicing information and timelines.
Products and services under the Modern Policy may follow a more rapid release cadence in comparison to products and services governed by Fixed policies. Microsoft will provide a minimum 30-day notification when customers are required to take action in order to avoid significant degradation to the normal use of the service.