Not getting email in Office 365 for business Content provided by Microsoft You’re at work or school and can’t get email from Office 365 for business. These options can help. Outlook problems? Download Support and Recovery Assistant. As an Admin, you can sign in and do one of the following: View the status of your services.Use the mail flow troubleshooter to find a missing message. Last Updated: 11 Aug 2017 Did this solve your problem? Yes No Tell us what we can do to improve the article Submit Thanks! Your feedback will help us improve the support experience.