Force a shutdown and restart your Surface

Applies To

Surface Pro Surface Laptop Surface Go Surface Studio Surface Book

If your Surface becomes unresponsive or freezes, try the following steps to force a shutdown and restart:

Important

Whenever possible, shut down your Surface using the standard method. For guidance, see Surface power states to learn how to turn off your device normally.

Restart your Surface

Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.

Note

This video is available in English only.

These instructions apply to the following Surface models:

Surface Pro (5th Gen) and later
Surface Pro X (all models)
Surface Laptop (all models)
Surface Laptop Studio (all models)
Surface Laptop Go (all models)
Surface Go (all models)
Surface Studio (all models)
Surface Book 2 and later

If you’re not sure what Surface model you’re using, see Find out which Surface model you have.

For earlier Surface devices, select the header below to view instructions.

Restart earlier Surface models

Note

This video is available in English only.

These instructions apply to the following Surface models:

Surface Pro, Surface Pro 2, Surface Pro 3, Surface Pro 4
Surface Book
Surface 2, Surface 3
Surface RT

If you have one of these Surface models, follow these steps:

Press and hold the volume-up button and the power button at the same time until the screen turns off (about 15 seconds), then release both.

The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
After you release the buttons, wait 10 seconds.
Press and release the power button to turn your Surface back on. You should see the Surface logo.

If your Surface still doesn't respond

If these solutions didn't help resolve the problem, then self-repair, service order or in-person support may be available to help you. If your Surface is a business device (owned by an organization), see Surface service options for Business and Education.

Options
	Self-repair Technically experienced and have the right tools? Microsoft has a range of replaceable components and service guides that enable you to carry out some repairs yourself.
	Send to Microsoft To send your device in for repair, you'll need to create a service order and print a shipping label. Learn more about how to check your warranty and prepare your device for shipping to Microsoft.
	Get in-person support In some countries or regions, Microsoft has partnered with Authorized Service Providers offering in-person support and repair. Options may include professional hardware inspection, troubleshooting, and system recovery.