Azure Australia Central Regions support ticket whitelisting process

Applies to: Azure

The Azure Australia Central Regions in Canberra are a cloud computing experience that purposely support a restricted community of focused customers and their suppliers. The focus of this community is the Australia and New Zealand governments and critical National Infrastructure sectors. Whitelisting is the mechanism by which Microsoft restricts members of the Azure Australia Central Regions community. 

The Azure Australia Central Regions are included in the global Azure public offer type policies. Therefore, before you submit your whitelisting request, please review the Azure credit offers page to determine whether you're using an Azure credit offer type that can be used in the Australia Central Regions.

Step 1: Basics


The whitelisting process is relatively straightforward. You can start the process directly within the Azure portal by following these steps.

  1. Log in to the Azure portal, navigate to the Help + support icon on the left side of the screen, and then select + New support request.
create ticket
  1. You're shown step 1 of the new support request. Specify the following values:
     
    1. Issue Type: Service and subscription limits (quota)
    2. Subscription: Select the relevant subscription to be whitelisted.
    3. Quota type: Other Requests
    4. Support Plan: Select the support plan that is appropriate for your needs.
  2. Select Next.
step 1

Step 2: Problem description


Enter the support request details. To do this, follow these steps.

  1. Set the “Severity” value by selecting the severity level based on the urgency of your request.
  1. In the details section, indicate the following:

    "Request to be whitelisted for the Azure Australia Central Regions for <your organisation name>."
  1. For ANZ Government or National Infrastructure customers, provide the following information:
     
    1. Any Microsoft team members you work together with on a regular basis.

    2. Your organisation ABN/NZBN.

  1. If you're a supplier (such as a Microsoft Partner) to the ANZ government or the National Infrastructure, also provide the following details:
     
    1. Your organisation ABN/NZBN.
    2. Your Microsoft Partner Network (MPN) ID.
    3. Sectors that you currently serve or plan to serve, chosen from one or more of the following sectors:
      • Banking & Finance

      • Communications

      • Energy

      • Food

      • Health

      • Transport

      • Water

      • Space

      • Defence, National Security & Intelligence

      • Public Safety & Order

      • Federal & State Government

      • Other (further description required)

    4. Any Microsoft team members that you work together with on a regular basis.
    5. One identified customer within one of the nominated sectors. Microsoft will advise whether that customer must be contacted for verification. If so, we'll contact you to request contact details. No contact will be made without first communicating to you as a Partner.
  1. For all requestors, add your initial deployment model and your compute, storage, and SQL resource quota needs. If you're unsure about what you'll need, we recommend that you add the following basic quota to the details section of the request. This won't lock you into a specific quota. However, it does enable you to become whitelisted and adjust the quota as necessary over time.

    You can include the following information in your support request, or submit it through separate support requests over time:
    • For Azure VM Reserved Instances, list the specific VM types for which you plan to apply Reserved Instances, and your estimated usage in Cores. Alternatively, you can submit a separate Reserved Instance support request at another time.
    • For SQL Managed Instance requests, specify the following information in the details section of the request:
      • Region to enable for SQL Managed Instance: "Australia Central, Australia Central 2"
      • SKUs that you plan to use (refer to the details for pricing options in this Microsoft Azure article)
      • Managed Instance Type: “business critical” or “general purpose”
      • The number of cores or instances that you plan to use (for example, “I want to use three General Purpose Gen5 instances of 16 vCores”) 
         
        Region to Enable Australia Central, Australia Central 2
        Deployment Model ARM
        Planned VM Type Dv3 Series
        Planned Compute Usage in Cores 100
        Planned Storage Usage in TB 10 TB
        Planned SQL DB SKU S0

        new support request
  1. Click Next.

Step 3: Contact information


Enter the contact details. To do this, follow these steps.

  1. Provide the most appropriate and current contact information for yourself. We'll use these details to follow up and contact you if we require additional details or have to learn more about your intended use of the Azure Australia Central Regions.
  1. Click Create to complete the ticket creation.

    step 3

Ticket processing


You must repeat these steps for each Subscription ID that you want to have whitelisted. However, if you're submitting multiple requests or have previously been successfully whitelisted, you don't have to re-enter the information in Step 2, substep 3 (if you're a customer) or Step 2, substep 4 (if you're a Partner or supplier).

If you're a Cloud Solution Provider (CSP), you'll likely have to submit a whitelisting request on behalf of the Azure customer whose Azure Subscription you manage. For more information about Azure CSP Support, see Azure CSP support overview.

After you create the support ticket, the ticket follows our standard process. This includes verification by the Australian Azure Engineering team in Canberra of the claims made in the request. This may include reaching out to the requestor for additional details. Please make sure that you enter current contact information.

After the support ticket is processed, it's routed back to you to notify you about its status. If the request is granted, you'll have access to the Azure Australia Central and Central 2 Regions, and you can use those resources in the same manner as you would use the resources of any other Azure region.

Feel free to reach out to us at aucenreq@microsoft.com if you have any questions.