Email can't be delivered when the subject has an unknown character set in Exchange Server 2016

Applies to: Exchange Server 2016

Symptoms


Consider the following scenario:
  • You send an email message by using a Microsoft Exchange Server 2016 mailbox.
  • The subject line of the email message contains unrecognized ChineseBig5 character set (character set value is 136) encoded characters.

In this scenario, the email message isn't delivered. Additionally, you don't receive a non-delivery report (NDR) message.

Cause


This issue occurs because the character set name (136) isn't defined as ChineseBig5 in the Exchange database. Therefore, when Exchange Server 2016 tries to decode the email message, an invalid charset exception occurs.

Resolution


To fix this issue, install Cumulative Update 11 for Exchange Server 2016 or a later cumulative update for Exchange Server 2016.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


Learn about the terminology that Microsoft uses to describe software updates.