"We can’t find any apps for your role" message in Dynamics 365 for phones and tablets

Applies to: Dynamics 365

Symptom


When using Dynamics 365 for phones and tablets, you encounter the following message:

"We can’t find any apps for your role. To check for recently-added apps, select Refresh.

If you can’t find your app, change your search criteria and try again."

Cause


Cause 1: You do not have any Dynamics 365 security roles that provide access to any Unified Interface apps.

Cause 2: You do not have a Dynamics 365 security role with the Model-driven Apps privilege.

Resolution


Resolution 1: Verify user has access to at least one Unified Interface app.

  1. Access the Dynamics 365 web application as a user with the System Administrator security role.
  2. Navigate to Settings and then click My Apps.

    NOTE: If you do not see My Apps, you can add "/apps" to the end of your URL:

    https://<your_organization_URL>/apps

    Example:  https://contoso.crm.dynamics.com/apps
  3. Locate the app you want the user to use and click the ellipses (...) option and then click Manage Roles.

    NOTE: The ... option only appears on apps of type Unified Interface which are the only apps supported to use with Dynamics 365 for phones and tablets. If you do not have a Unified Interface app already, you can use the Create new App option
  4. A list of Dynamics 365 security roles will appear. Verify at least one role assigned to the user is selected and then click Save.

For more information, see Manage access to apps by using security roles.

Resolution 2: Verify the user's role includes the Model-driven App privilege

  1. Access the Dynamics 365 web application as a user with the System Administrator security role.
  2. Navigate to Settings, click Security, and then click Security Roles.
  3. Open the role assigned to the user.
  4. Click the Customization tab and locate the Model-driven App privilege. Verify the role includes at least Read access for this privilege.
  5. Click Save and Close.