Activation failures and "not genuine" notifications around January 8, 2019, on volume-licensed Windows 7 KMS clients

Applies to: Windows 7 ProfessionalWindows 7 Enterprise

Summary


This article applies to volume-licensed Windows 7 devices that use Key Management Service (KMS) activation and have the KB 971033 update installed. Some users may receive the Windows Activation or "Windows is not genuine" notifications starting at or after 10:00 UTC, January 8, 2019.

On January 9, 2019, we reverted a change that was made to Microsoft Activation and Validation servers. For devices that continue to report activation and “not genuine” notifications, you should remove KB 971033 by following the steps in the "Resolution" section.

Windows editions that support volume-licensing activation include the following:

  • Windows 7 Professional
  • Windows 7 Professional N
  • Windows 7 Professional E
  • Windows 7 Enterprise
  • Windows 7 Enterprise N
  • Windows 7 Enterprise E

For Windows editions that experience activation and “not genuine” errors that are not caused by the Microsoft Activation and Validation server change around January 8, 2019, we recommend that you follow standard activation troubleshooting.

Symptoms


  1. You receive a Windows is not genuine error message after you log on.
     
    Screenshot Text description
    Error
    Dialog Title: Windows Activation
    Windows is not genuine
    Your computer might be running a counterfeit copy of Windows
    Get genuine now
    Ask me later
    0xC004F200

     
  2. A This copy of windows is not genuine watermark appears on the Windows desktop on a black background.
     
    Screenshot Textual description
    Error
    "This copy of Windows is not genuine" watermark appears in the bottom-right corner of the Windows desktop on a black background.

     
  3. The slmgr /dlv output reports error 0xC004F200.

    Screenshot Textual description
    Error
    Note Select fields cleared to remove PII.

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
    Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: <removed>
    Installation ID: <removed>
    Partial Product Key: HVTHH
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 2
    Trusted time: <removed>
    Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

     
  4. Activations that are made by using the slmgr /ato command fails and return the following message: "Windows is running within the non-genuine notification period. Run ‘slui.exe’ to go online and validate Windows."
     
    Screenshot Textual description
    Error
    Activating Windows(R) 7, Enterprise edition (ae2ee509-1b34-41c0-acb7-6d4650168915) …
    Error: Windows is running within the non-genuine notification period. Run ‘slui.exe’ to go online and validate Windows.

     
  5. The following events are logged in the event log.
     
    Event log Event source Event ID Description
    Application Microsoft-Windows-Security-SPP 8209 Genuine state set to non-genuine (0x00000000) for application Id 55c92734-d682-4d71-983e-d6ec3f16059f
    Application Microsoft-Windows-Security-SPP 8208 Acquisition of genuine ticket failed (hr=0xC004C4A2) for template Id 66c92734-d682-4d71-983e-d6ec3f16059f
    Application Windows Activation Technologies 13 Genuine validation result: hrOffline = 0x00000000, hrOnline =0xC004C4A2
    Application Microsoft-Windows-Security-SPP 8196 License Activation Scheduler (sppuinotify.dll) was not able to automatically activate. Error code:  0xC004F200:

Cause


A recent update to the Microsoft Activation and Validation unintentionally caused a "not genuine" error on volume-licensed Windows 7 clients that had KB 971033 installed. The change was introduced at 10:00:00 UTC on January 8, 2019, and was reverted at 4:30:00 UTC on January 9, 2019.

Note This timing coincides with the release of the “1B” January 2019 updates (KB 4480960 and KB 4480970) that were released on Tuesday, January 8, 2019. These events are not related.

Windows 7 devices that have KB 971033 installed but did not experience this issue between the time of the change (10:00:00 UTC, January 8, 2019) and the time of the reversion of that change (4:30:00 UTC, January 9, 2019) should not experience the issue that is described in this article.

KB 971033 ("Description of the update for Windows Activation Technologies”) contains the following text:

"Note For an Enterprise customer who uses Key Management Service (KMS) or Multiple Activation Key (MAK) volume activation, we generally recommend to NOT install this update in their reference image or already deployed computers. This update is targeted at consumer installs of Windows using RETAIL activation."

We strongly recommend that you uninstall KB 971033 from all volume-licensed Windows 7-based devices. This includes devices that are not currently affected by the issue that is mentioned in the "Symptoms" section.

Resolution


To determine whether KB 971033 is installed, use one of the following methods.

  • Open the Installed Updates item in Control Panel (Control Panel > Windows Update > View update history> Installed Updates), and then look for Update for Microsoft Windows (KB971033) in the list.
     
  • Run the following command in a Command Prompt window as administrator, and then look for Microsoft-Windows-Security-WindowsActivationTechnologies-package~31bf3856ad364e35~amd64~~7.1.7600.16395 in the results:
     
    dism /online /get-packages
  • Run the following command at a command prompt, and then look in the results for an indication that KB 971033 is installed:
     
    wmic qfe where HotFixID="KB971033"
  • Run the following command in Windows PowerShell, and then look in the results for an indication that KB 971033 is installed:
     
    Get-Hotfix -id KB971033


If KB 971033 is currently installed, use one of the following methods to remove the update. We recommend that you restart the system after the update is removed.

  • In the Installed Updates item in Control Panel (Control Panel > Windows Update > View update history > Installed Updates), right-click Update for Microsoft Windows (KB971033), and then select Uninstall.
     
  • Run the following command in a Command Prompt window as administrator:
     
    wusa /uninstall /kb:971033
     
  • Run the following command in a Command Prompt window as administrator:
     
    dism /online /Remove-Package /PackageName:Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~amd64~~7.1.7600.16395


After KB 971033 is uninstalled, or after it no longer appears as installed, rebuild the activation-related files and then reactivate the system by running the following commands in a Command Prompt window as administrator:

net stop sppuinotifysc config sppuinotify start= disablednet stop sppsvcdel %windir%\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0 /ahdel %windir%\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0 /ahdel %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\tokens.datdel %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\cache\cache.datnet start sppsvccscript c:\windows\system32\slmgr.vbs /ipk <edition-specific KMS client key>cscript c:\windows\system32\slmgr.vbs /atosc config sppuinotify start= demand

Note In the first "cscript" command, replace <edition-specific KMS client key> with the actual key. For more information, see the following Microsoft Docs article:

KMS Client Setup Keys

The following table lists the KMS client keys for each edition of Windows 7.

Operating system edition

KMS Client Setup Key

Windows 7 Professional

FJ82H-XT6CR-J8D7P-XQJJ2-GPDD4

Windows 7 Professional N

MRPKT-YTG23-K7D7T-X2JMM-QY7MG

Windows 7 Professional E

W82YF-2Q76Y-63HXB-FGJG9-GF7QX

Windows 7 Enterprise

33PXH-7Y6KF-2VJC9-XBBR8-HVTHH

Windows 7 Enterprise N

YDRBP-3D83W-TY26F-D46B2-XCKRJ

Windows 7 Enterprise E

C29WB-22CC8-VJ326-GHFJW-H9DH4


Notes

  • Scripts that contain the KMS client setup key must target the corresponding operating system edition.
  • For services that do not have KB 971033 installed but experience the issue that is mentioned in the "Symptoms" section, you can also rebuild activation-related files and reactivate the system by using the script that is mentioned in the list of reactivation commands.

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