Emails are blocked in moderator mailbox Outbox folder when you send large volumes of emails in Exchange Server 2019 and 2016

Applies to: Exchange Server 2019Exchange Server 2016

Symptoms


In Microsoft Exchange Server 2019 or Exchange Server 2016, you create a mailbox that's used for moderation to automatically approve or reject emails. When there're large volumes of emails, and users have to approve or reject more than one mail per second, the whole process breaks. Therefore, emails will be blocked in the Outbox folder of the arbitration mailboxes.

Cause


This issue occurs because the message throttling for sender mailboxes is enabled incorrectly in Exchange Server.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. 

Resolution


To fix this issue, install one of the following updates:
For Exchange Server 2019, install the Cumulative Update 1 for Exchange Server 2019 or a later cumulative update for Exchange Server 2019.
For Exchange Server 2016, install the Cumulative Update 12 for Exchange Server 2016 or a later cumulative update for Exchange Server 2016.

References


Learn about the terminology that Microsoft uses to describe software updates.