“The Audio/Video Conferencing Server has failed to create a conference” error in Audio/Video Conferencing Server in Skype for Business Server 2019

Applies to: Skype for Business 2019

Symptoms


Consider the following scenario in a Microsoft Skype for Business Server 2019 environment:

In this scenario, you randomly experience conferencing audio/video failures. Additionally, you may notice that the following event log entry is recorded on one or more of your Skype for Business 2019 Front End servers:

ID: 32005
Level: Error
Source: LS Audio-Video Conferencing Server
Message: The Audio/Video Conferencing Server has failed to create a conference.
Conference URI: URI;gruu;opaque=app:conf:focus:id:abcdefgh Exception: Media Processor instance is not available to service this request

Cause


This issue occurs because the Audio/Video Conferencing Server experiences a deadlock under certain timing conditions.

Workaround


To work around this issue, downgrade the Conferencing Server to the RTM version. To do this, remove KB 4499969.

Status


Microsoft is researching this problem and will post more information in this article when it becomes available.