FAQ about Windows 7 ESU offers for E5 customers

This article describes the frequently asked questions about the Extended Security Updates offers for E5 customers for Windows 7.

This article is intended for use by IT professionals. If you're looking for information for home users, see Windows 7 support ended on January 14, 2020.

Applies to:   Windows 7 Service Pack 1
Original KB number:   4527879

Is Windows 7 Year 1 ESU included with Microsoft 365 E5?

Yes. Starting March 1, 2020, Microsoft is introducing a new program that includes Windows 7 Year 1 ESU together with Microsoft 365 E5, Microsoft 365 E5 Security, and Microsoft 365 Security + Compliance Subscription License.

In this new program, which subscriptions include Windows 7 Year 1 ESU?

  • Microsoft 365 E5
  • Microsoft 365 E5 Security
  • Microsoft 365 Security + Compliance Subscription License (SL)

Who can take advantage of this program?

Windows 7 Year 1 ESU combined with Microsoft 365 E5 is available to Volume Licensing (VL) customers who purchase through EA or EAS agreements.

What are the effective dates of this program?

March 1, 2020 - December 31, 2020.

Do customers have to maintain Microsoft 365 E5 subscriptions throughout the ESU coverage period?

Yes. Customers must maintain the qualifying E5 SKUs through the end of the Windows 7 Year 1 ESU period (January 12, 2021) to benefit from the included ESU.

Why is only Windows 7 Year 1 ESU included?

We believe that most customers who have to purchase Windows 7 ESU require only Year 1 coverage as they continue to deploy Windows 10.