North America Support Hours for Fall/Winter 2019-20

Applies to: Partner

Microsoft support hours for Microsoft Dynamics holidays.​​​​​

Microsoft Dynamics Support business hours are:

  • Monday - Friday, 8 a.m. - 8 p.m. Central time

Exceptions:

  • The Developer (Tools) hours are: Monday - Friday, 8 a.m. - 5 p.m. Central time

 

The support hours for Microsoft Dynamics teams will be affected by the following holidays.

All of the times listed are Central time.

Note: These hours do not apply to the 24x7 severity level 1, A or system down requests.

Event/Holiday

Day

Date

Support Hours

Thanksgiving​

Thursday

November 28

Closed

 

Friday

November 29

Closed

Company event

Friday

December 13

8 a.m. - 11:30 a.m. (Emergency support from 11:30 a.m. - 8 p.m.)

Christmas

Tuesday

December 24

Closed

 

Wednesday

December 25

Closed

New Year's

Tuesday

December 31

8 a.m. - 8 p.m. (Normal Business Hours)

 

Wednesday

January 1

Closed

Martin Luther King Jr. Day

Monday

January 20

Closed

Presidents' Day

Monday

February 17​

Closed

 

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