"Your profile is either disabled or you are not configured to any business unit" error occurs in Dynamics 365 App for Outlook

Applies to: Dynamics CRM Online

Symptom


When attempting to use the Dynamics 365 App for Outlook, you see the following message: 

Your profile is either disabled or you are not configured to any business unit. Please contact your administrator to complete your profile setup.”

Cause


Your Microsoft Dynamics 365 user is disabled. 

Resolution


Verify your user is enabled. 

  1. Access Dynamics 365 as a user with the System Administrator role. 

  2. Navigate to Settings -> Security.

  3. Click Users and then change the view to Disabled users.

  4. If you see your user as disabled, then enable it.

  5. Try to open the Dynamics 365 App for Outlook again.