Symptoms
When you generate a report in Microsoft FRx, you receive the following error message:
FRx is unable to process the output request for the following reason:
C:\Windows\system32\msxml.dll could not be found.
Cause
The MSXML files are missing or the incorrect version.
Resolution
To resolve this error, you will need to download and re-apply the following XML components.
1. XML 3.0 SP7
http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en
The file name is msxml3.msi
2. XML 4.0 SP 2
http://www.microsoft.com/downloads/details.aspx?FamilyID=3144B72B-B4F2-46DA-B4B6-C5D7485F2B42&displaylang=en
The file name is msxml.msi.
If the msxml.dll is not found, you can copy it from another workstation and then register it using the steps below.
1. Use Windows Explorer to find the file, right-click on it, click Open With, and then click Choose Program.
2. In the Open With dialog box, click Browse, then browse to the Windows\System32 folder.
3. In the System32 folder, highlight the Regsvr32.exe file and then click Open.
4. Click OK and you should receive a message that the file registered successfully.
