Access a shared mailbox in Outlook

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Applies To

Outlook for Microsoft 365 Outlook on the web New Outlook for Windows

Classic Outlook New Outlook

In classic Outlook, select File > Info > Account Settings > Account Settings.
On the Email tab, choose your email account and select Change.
Select More Settings > Advanced > Add. Enter the email address of the shared mailbox and select OK and OK again.
Select Next > Done > Close.

For more info, see Open and use a shared mailbox in Outlook.

For new Outlook, in Mail, in the left folder pane, right-click your account name, then select Add shared folder or mailbox.
In the Add shared folder or mailbox dialog, type the name or email address of someone who has shared a mailbox with you, and then select Add.

The shared mailbox appears in your Folder list on the left. To remove it, you can right-click the shared mailbox, and then select Remove shared folder.

For more info, see Open and use a shared mailbox in Outlook.