Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

When an incoming call is received, you can either answer or decline the call by clicking the appropriate option in the incoming call alert.

What do you want to do?

Answer a call

To answer an incoming call, do one of the following:

  • Click anywhere inside of the incoming call alert that appears in the lower-right corner of your screen.

  • If Microsoft Lync Online communications software is set up to use your desk phone, pick up the receiver.

Top of Page

Answer a call during an IM conversation

You may be having an instant messaging (IM) conversation with someone, and they decide to add audio by calling you.

  • In the conversation window, click Accept call.

Top of Page

Answer a call with an instant message

There are times when it isn’t convenient to accept a voice call, even though you want to talk to the caller. For example, you may be in an unscheduled meeting with someone in your office. If you have voice mail, letting the phone ring will send the call to voice mail. But you can also answer the call with an instant message, perhaps to indicate that you’ll call back or be available later in the day.

  1. In the incoming call alert, click Redirect, and then click Reply with Instant Message.

  2. Type your message, and then press Enter.

Top of Page

Decline a call

If you don’t want to answer an incoming call, you can choose to decline it.

  • In the incoming call alert, click Decline.

Top of Page

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!