Related topics
Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Within any email in new Outlook, you can initiate an individual chat session with the sender or a group chat with all recipients.   

  1. Begin with the received email open in the Outlook reading pane.

  2. In the ribbon menu, in the Teams group, select Chat.

  3. In the resulting dropdown menu, select to chat with only the email sender or chat with all recipients of the email.

    Chat around email ribbon item select for drop-down menu

  4. A new Teams chat window will open for you to begin the conversation.

Send an instant message

You can send an instant message to any person whose online status indicates anything except Offline.

  1. Next to the person's name, click the online status indicator.

  2. On the contact card, on the click the Instant Message or Send an IM icon, as represented by a speech bubble.

    Contact card with IM icon highlighted

  3. Type your message in the lower section of the window, and then press Enter to send.

    If you have an email message open, you can reply with an instant message to the sender or the sender and all recipients of the message. On the Message tab, in the Respond group, click IM. On the drop-down list, click Reply with IM or Reply All with IM.

    Respond group with IM dropdown open and Reply with IM highlighted

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!