You might see Error 0xC0000142 when you start an Office application. To help you resolve this, try the solutions below. We’ve listed the most common solutions first so try the steps in the order they're listed.
Solution 1 - Update Office
Make sure Office is updated to Version 2102 (Build 13801.20808) or later. If you're not setup for automatic updates do the following:
Note: If your IT admin manages Office updates, you may not be able to do the steps below. Contact your admin for help with this error. If you're the admin and need help managing updates in your organization, see Choose how to manage updates.
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In the search box on the taskbar type type Task Scheduler.
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Expand the Task Scheduler Library and select Microsoft > Office.
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In the the middle window find Office Automatic Updates 2.0. Right-click it and select Run.
If updating Office this way doesn't work, try the other options below.
Solution 2 - Repair Office from the Control Panel
How you get to the repair tool depends on your operating system. Choose your operating system from the drop-down list below.
Solution 3 - Run Windows update
Check that you're running the latest version of Windows. See Update Windows 10.
Solution 4 - Ensure the Office Software Protection Platform is running
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In Windows 10, type Services in the search bar and open the app.
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In the list of Services, look for a service called Office Software Protection Platform, right-click and select Properties.
Note: If Office Software Protection Platform isn't listed, you're on a newer version of Office that doesn't use this service. Proceed to the next recommendation.
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Confirm that the Startup type is set to Automatic and Service status is set to Running.
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If Service status says Stopped, select Start to start the service.
Solution 5 - Uninstall and reinstall Office
If the above solutions didn't resolve this error you may have to completely uninstall and then reinstall Office. Follow the steps below.
Tip: Uninstalling Office only removes the Office applications from your computer, it won't remove any of the files, documents, or workbooks you created using the apps.
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Select the button below to download and install the Office uninstall support tool.
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Follow the steps below to download the uninstall support tool according to your browser.
Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.
Edge or Chrome
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In the lower-lower left or upper-right corner, right-click SetupProd_OffScrub.exe > Open.
Edge (older) or Internet Explorer
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At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.
Firefox
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In the pop-up window, select Save File and then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.
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Select the version you want to uninstall, and then select Next.
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Follow through the remaining screens and when prompted, restart your computer.
After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.
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Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool.