You might get this error during the final steps of installing Microsoft 365. Your installation is probably OK, so you can dismiss the error message and try to start an Microsoft 365 app. To check for a newly installed Microsoft 365 app such as Word 2016 or Excel 2016, see Can't find Office applications in Windows 10, Windows 8, or Windows 7?
Tip: Try looking for installed apps from the Start button. They may be there rather in an Office folder. Otherwise, read the above article for complete instructions.
If you can't locate any Office 2016 apps, try restarting your PC and then repairing Office from the Control Panel as instructed below. This should fix the problem.
1 - Restart your PC
It's important that you restart your PC before you go to the next step to repair Office.
2 - Repair Office from the Control Panel
The steps to access the repair tool vary depending on your operating system. Choose your operating system from the options below.
-
Right-click the Start button
-
Select the Microsoft Office product you want to repair and select Modify. If you don't see any options, select the three dots on the right side.
Note: This will repair the entire Office suite even if it's just one application you want to repair such as Word or Excel. If you have a standalone app installed, then search for that application by name.
-
Depending on if your copy of Office is Click-to-run or MSI-based install, you'll see the following options to proceed with the repair. Follow the steps for your installation type.
Click-to-run
In the window How would you like to repair your Office Programs, select Online Repair > Repair to make sure everything gets fixed. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)
MSI-based
In Change your installation, select Repair and then click Continue.
-
Follow the instructions on the screen to complete the repair.
-
Right-click the Start button
-
From Category view, under Programs, select Uninstall a program.
-
Right-click the Microsoft Office product you want to repair, and from the drop-down, select Change.
Note: If you have a suite such as Microsoft 365 Family, Office Home & Student 2016, or Office Home and Student 2013, search for the suite name, even if it's just a particular application you want to repair such as Word or Excel. If you have a standalone application such as Word or Excel, search for the application name.
-
Depending if your copy of Office is Click-to-run or an MSI-based install, do the following for your Office installation type:
Click-to-Run installation type:
In How would you like to repair your Office Programs, select Online Repair to make sure everything gets fixed, and then select Repair. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)
MSI-based installation type:
In Change your installation, select Repair and then click Continue.
-
Follow the remaining instructions on the screen to complete the repair.
-
Click the Start button
-
From Category view, under Programs, select Uninstall a program.
-
Click the Office product you want to repair, and then click Change.
Note: If you have a suite such as Microsoft 365 Family, Office Home & Student 2016, or Office Home and Student 2013, search for the suite name, even if it's just a particular application you want to repair such as Word or Excel. If you have a standalone application such as Word or Excel, search for the application name.
-
Depending if your copy of Office is Click-to-run or an MSI-based install, do the following for your Office installation type:
Click-to-Run installation type:
In How would you like to repair your Office Programs, select Online Repair to make sure everything gets fixed, and then select Repair. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)
MSI-based installation type:
In Change your installation, select Repair and then click Continue.
-
Follow the remaining instructions on the screen to complete the repair.
